Support Analyst - Api Channel Integration

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A technology solutions provider is seeking a Support Analyst specialized in API Channel Integrations to join their Technology team. In this role, you will support API services, assist clients with onboarding and configuration, and act as a liaison for integration partners. The ideal candidate should have experience in troubleshooting and maintaining technical documentation. This role offers the opportunity to improve API performance and customer satisfaction.

Qualifications

• Experience in API Incident Management, troubleshooting, and root cause analysis.
• Familiarity with Azure-hosted and WSO2 API environments.
• Strong documentation skills and ability to maintain technical guides.

Responsibilities

• Monitor API services and resolve incidents effectively.
• Assist clients with API onboarding and configuration.
• Collaborate with vendors and partners for seamless integration.

Job description

Job Purpose

Blue Label Telecoms is looking for a technically savvy and service-oriented

Support Analyst – API Channel Integrations to join our Technology team. In this role, you'll play a critical part in supporting API integrations that drive seamless communication between systems, partners, and platforms. Your work will ensure reliability, performance, and outstanding customer satisfaction across our integration ecosystem.

Key Responsibilities

API Incident Management : Monitor API services, troubleshoot issues, perform root cause analysis, and ensure timely resolution and documentation.

Customer Integration Support : Guide clients during API onboarding, configuration, and issue resolution – especially across Azure-hosted and WSO2 API environments.

Documentation & Knowledge Sharing : Maintain up-to-date technical documentation and troubleshooting guides for internal and external use.

Vendor & Partner Collaboration : Act as a technical liaison for integration partners and internal teams to streamline issue resolution and new feature rollouts.

Continuous Improvement : Identify recurring issues, improve monitoring and alerting, and support QA of API updates.

Self-Management & Teamwork : Demonstrate accountability, planning, collaboration, and the ability to thrive in a fast-paced IT environment.