Support Analyst

Cape Union Mart Group; Wes-Kaap; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A retail company is looking for a Support Analyst to join their IT team in South Africa. The role involves providing technical support for ERP and business systems, diagnosing issues, and collaborating with various teams. Candidates should have a diploma, 2–4 years of systems support experience, and knowledge of ERP systems like SAP or Oracle. This position offers opportunities for growth in a dynamic work environment.

Benefits

Dynamic team environment

Career growth opportunities

Qualifications

• 2–4 years of experience in a systems support role, ideally in retail.
• Hands-on experience with ERP systems.
• Knowledge of databases, SQL, and reporting tools is a plus.

Responsibilities

• Provide first- and second-line support for business systems.
• Diagnose and resolve software/hardware issues.
• Assist in testing system upgrades and enhancements.

Skills

Problem-solving

Communication

Collaboration

Education

Diploma or degree in Information Systems or Business Administration

Tools

Sage X3

SAP

Oracle

Microsoft Dynamics

Microsoft Office (Excel, Word, Visio)

Job description

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

What You’ll Be Doing:

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

What You’ll Bring:

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

Why Join Us?

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

We’re committed to transformation and diversity. Appointments and promotions will be made based on the candidate who best meets the requirements for the role. Preference will be given to candidates who will contribute to our Employment Equity goals.