Support Agent - Customer Services

Sage City; Johannesburg; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in customer services is seeking a passionate Customer Service Intern to join their Johannesburg team. This hybrid role focuses on customer engagement, lead qualification, and developing essential skills in a dynamic environment. Interns will gain hands-on experience while contributing to business growth and community initiatives.

Benefits

Five fully paid days for volunteering

Qualifications

• Grade 12 with accounting pass required.
• Proactive, motivated, eager to learn.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify customer needs and match them with suitable products.
• Qualify leads before passing them to Sales.
• Maintain accurate records on Salesforce and other CRM systems.

Skills

Communication

Problem-solving

Organizational skills

Detail-oriented

Adaptability

Education

Grade 12 matric certificate

Commerce qualification

Tools

Microsoft Office

Job description

Full details of the job.

Job Title

Job Title Support Agent - Customer Services

Job Description

Are you a motivated and customer-focused individual ready to make a real impact? We are looking for a passionate Customer Service Intern to join our team at our Johannesburg Offices. In this role, you will develop key customer service skills, engage with customers, and gain hands-on experience in a dynamic environment.

What will the programme look like?

As a Customer Service Intern, you will be the first contact point for prospects, providing an independent, professional, and informative experience. Your goal is to identify customer needs, match them with the most suitable Sage product, and generate high-quality leads for the Sales team. You will play a key role in business growth by ensuring an effective lead qualification process.

Additionally, we support community engagement, offering five fully paid days per year for volunteering or charitable activities through our CSR initiatives.

This is a hybrid role – three days per week in our Midrand office.

Key Responsibilities

• Demonstrate a customer-first approach to identify needs, with a phone-first engagement strategy.
• Monitor, distribute, and control inbound leads from various sources.
• Qualify leads before passing them to Sales.
• Allocate and distribute qualified leads to the Sales teams for Sage Africa & Middle East.
• Ensure impartial and accurate allocation of leads.
• Maintain accurate records on Salesforce and other CRM systems.
• Utilize available tools to support lead qualification.
• Maintain and exceed lead conversion rates while ensuring quality.
• Address sales team queries as required.
• Develop positive internal relationships.

What will make me successful?

• Grade 12 matric certificate (accounting pass required).
• A commerce qualification is an advantage.
• Basic computer skills – Microsoft Office.
• Clear criminal record.
• Proactive, motivated, eager to learn.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Detail-oriented with a focus on accuracy.
• Ability to analyze customer needs and match to products.
• Adaptability and problem-solving skills.
• Ability to work independently and in a team.

Office Location

Midrand

Application Process

• Apply online with CV.
• Complete a gamified assessment via Harver.
• Record a video interview if selected.
• Attend an Assessment Centre if successful.
• Join the Intern Programme starting 1st August 2025 for 12 months.

Due to high application volume, responses may be delayed. We appreciate your patience.

We are committed to inclusivity. For adjustments to support your application, contact [e-mail].