Support Agent - Customer Services

Sage; Johannesburg; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

Sage is seeking a Customer Service Intern for its Johannesburg office to provide hands-on customer service experience. Interns will engage with customers, qualify leads for the Sales team, and develop essential skills in a dynamic work environment. The role fosters both personal and professional growth while offering volunteering opportunities.

Benefits

Five paid days for volunteering

Qualifications

• Basic computer skills – Microsoft Office required.
• Must have passed accounting in Grade 12.
• Proactive attitude with a strong desire to learn.

Responsibilities

• Identifying customer needs and matching them with Sage products.
• Monitoring and distributing inbound leads.
• Utilizing Salesforce and local CRM systems.

Skills

Communication

Organizational skills

Problem-solving

Education

Grade 12 matric certificate

Commerce qualification

Tools

Microsoft Office

Job description

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Job Description

Are you a motivated and customer-focused individual ready to make a real impact? We are looking for a passionate Customer Service Intern to join our team at our Johannesburg Offices. In this role, you will have the opportunity to develop key customer service skills, engage with customers, and gain hands-on experience in a dynamic and fast-paced environment.

Job Description

Are you a motivated and customer-focused individual ready to make a real impact? We are looking for a passionate Customer Service Intern to join our team at our Johannesburg Offices. In this role, you will have the opportunity to develop key customer service skills, engage with customers, and gain hands-on experience in a dynamic and fast-paced environment.

What will the programme look like?

As a Customer Service Intern, you will be the first line of contact with prospects, delivering an independent, professional, and informative experience. Your goal is to identify customer needs, match them with the most suitable Sage product, and generate high-quality qualified leads for the Sales team. By ensuring an effective lead qualification process, you will play a key role in helping the business grow and thrive.

Beyond work experience, we also encourage all our colleagues to give back to their communities, offering five fully paid days per year for volunteering, fundraising, or other charitable activities through our Corporate Social Responsibility initiatives.

This is a hybrid role – three days per week in our Midrand office.

Summary

Summary of the Role

• Demonstrating a customer-first approach to identify customer needs and requirements, with a phone-first engagement strategy.
• Monitoring, distributing, and controlling inbound leads from various lead sources.
• Qualifying leads based on best practice processes before handing them over to Sales.
• Allocating and distributing qualified leads across the small and medium segment Sales teams for Sage Africa & Middle East.
• Ensuring impartial and accurate allocation of qualified leads to the relevant Sales Representatives.
• Entering information and maintaining accurate and complete records on Salesforce and local CRM systems.
• Utilising available tools and technology to support the lead qualification process.
• Maintaining and exceeding the required conversion rate of leads to qualified opportunities while ensuring quality.
• Addressing sales consultant queries as required.
• Developing positive internal working relationships within the organisation.
  
  
  
  
  
  

What will make me successful?

• A grade 12 matric certificate (must have passed accounting)
• A commerce qualification will be an added advantage
• You must have basic computer skills – Microsoft office
• A Clear Criminal record
• A proactive and motivated attitude with a strong desire to learn and grow
• Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong organisational skills, with the ability to manage multiple tasks efficiently
• A detail-oriented mindset, ensuring accuracy and consistency in lead qualification
• Ability to analyse customer needs and match them to the most suitable product solution
• Adaptability and a problem-solving mindset to overcome challenges in a fast-paced sales environment
• Ability to work both independently and collaboratively to support the Customer Service team
  
  
  
  
  
  

Office Location

Midrand

What can I expect from the process?

• Apply online with CV
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, you’ll be invited to an Assessment Centre
• Successful candidates will join our Intern Programme on 1st August 2025 for 12 months
  
  
  
  
  
  

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at [e-mail] .

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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