Support Agent

KTOB Solutions; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

KTOB Solutions seeks a friendly, tech-savvy Support Agent to assist customers via email and phone. The ideal candidate must communicate effectively, solve problems, and thrive under pressure. Responsibilities include responding to inquiries, troubleshooting issues, and ensuring customer satisfaction. Join a dynamic team dedicated to providing excellent customer service.

Qualifications

• At least 1 year of customer service experience preferred.
• Strong communicator and problem solver.

Responsibilities

• Respond to customer inquiries quickly and professionally.
• Troubleshoot product or service issues.
• Work with internal teams to resolve customer concerns.

Skills

Strong communication skills

Ability to stay calm under pressure

Previous customer service experience

Tools

support software

Job description

We're looking for a friendly, tech-savvy Support Agent to help our customers via email and phone. If you're a great communicator, love solving problems, and enjoy helping people, we want to hear from you!

What You'll Do :

• Respond to customer inquiries quickly and professionally
• Troubleshoot product or service issues
• Work with internal teams to resolve customer concerns
• Ensure a great experience for every customer

Requirements

• Strong communication skills
• Ability to stay calm under pressure
• Comfortable using support software (training provided!)
• Previous customer service experience is a plus

Key Skills

Computer Science, Continuous Integration, Fraud, Intake Experience, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, SaaS

Employment Type : Full Time

Experience : 1+ years

Vacancy : 1

Monthly Salary : 8,000 - 12,000