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A leading company is seeking a Supply Chain Manager to oversee operations for the Office Automation Solutions division in Johannesburg. The role includes managing procurement, logistics, inventory, and ensuring compliance with ISO and JSE standards, along with substantial team leadership and operational improvement responsibilities. Candidates should possess a Bachelor's degree in Supply Chain Management and over 10 years of experience in the field.
Supply Chain Manager Office Automation Solutions
Reports To : Chief Operations and IT Officer
Purpose of the Position
The Supply Chain Manager is responsible for overseeing and managing the end-to-end Supply Chain and Annuity Logistics operations for the Office Automation Solutions division. This includes strategic planning, procurement, stock management, supplier liaison, logistics, warehousing, costings, and reporting. The role ensures the smooth and efficient flow of goods while maintaining optimal inventory levels and supporting annuity streams. The incumbent will also oversee franchise support, staff development, process control, and ensure compliance with Delegation of Authority (DOA), ISO standards, and JSE control requirements.
Key Performance Areas (KPAs)
Strategic purchasing, forecasting, and backorder management
Supplier and logistics partner relationship management
Comprehensive inventory and stock control oversight
Management of warehouse and shipping operations
Oversight of agent account reconciliations and rate reviews
Weekly and monthly reporting, including KPIs and board-level summaries
Budget development and control for annuity and supply chain operations
Oversight of annuity product and price list management
Streamlining operational processes across annuity and support teams
Management of franchise-related processes (orders, returns, invoicing, credit notes)
Staff leadership, development, and departmental process improvement
Compliance with DOA, JSE control requirements, and ISO procedures
Duties and Responsibilities
1. Purchasing, Forecasting & Backorder Management
Manage international and local procurement using Athena and partner portals
Ensure purchase approvals are in line with DOA
Coordinate weekly sea freight and ad hoc airfreight shipments
Use forecasting tools and stock data to maintain optimal inventory levels
Maintain accurate ETDs / ETAs and control backorders
Serve as the key point of contact for local and international suppliers
Monitor purchase orders and franchise procurement activities
Track product availability, backorders, and delivery timelines
3. Inventory Management
Liaise with product and marketing teams for inventory planning
Collaborate with the Shipping Costing Controller for urgent stock needs
Conduct forecasting meetings and prepare stock write-off reports
Investigate inventory discrepancies and ensure accurate costings
4. Shipping & Warehouse Operations
Oversee end-to-end shipping and warehousing activities
Supervise warehouse personnel and ensure accurate reporting
5. Agent Account Management
Review and validate service provider invoices
Conduct bi-annual rate comparisons and negotiate improved terms
6. Reporting & KPI Management
Generate daily and monthly supplier and PO reports
Compile board-level summaries and stock segment analyses
Track KPIs and provide explanations for variances
7. Budgeting & Financial Oversight
Set and manage budgets for annuity, franchise annuity, supply chain, and warehousing
Monitor performance against budget and report on variances
8. Operational Improvements
Identify and implement process improvements and automation opportunities
Update and optimize departmental roles and workflows
Ensure compliance with franchise invoicing, stock returns, and credit note processes
Oversee support team performance and maintain service excellence
10. Staff & Process Development
Lead and develop supply chain and support teams
Drive continuous improvement and adherence to processes and controls
11. ISO & JSE Control
Maintain and update ISO procedures and departmental objectives
Ensure compliance with all JSE-related controls and governance
Requirements and Qualifications
Education
Bachelors degree in Supply Chain Management, Logistics, Operations Management, or related field (essential)
Postgraduate qualification or certification in Supply Chain, Logistics, or Procurement (preferred)
ISO and / or JSE compliance training or certification (advantageous)
Experience
Minimum 10+ years in a supply chain or logistics management role
Proven experience in procurement, shipping, warehousing, and inventory management
Experience in annuity-based product and consumable logistics (advantageous)
Strong track record in budget and KPI management
Exposure to office automation or tech distribution sectors (advantageous)
Technical Skills
Proficient in ERP systems (e.g., Athena, Just Enough, SAP, Oracle)
Advanced Excel skills and strong analytical capability
Knowledge of forecasting tools and inventory planning systems
Understanding of import / export regulations and logistics documentation
Strong leadership and team management
High attention to detail and problem-solving ability
Excellent negotiation and communication skills
Ability to manage multiple priorities under pressure
Financial and commercial acumen
Process-oriented with a focus on continuous improvement
Other Requirements
Valid drivers license
Willingness to travel domestically and internationally if required
South African citizenship or valid work permit
Supply Chain Manager • Johannesburg, South Africa