Supply Chain Customer Care Planner

Nando's; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

A leading company in the food and service industry is seeking a Supply Chain Customer Care Planner in Johannesburg. The role involves planning and optimizing logistics, managing export documentation, and maintaining communication with various stakeholders. Ideal candidates should have a degree in Supply Chain or related fields and possess 3-5 years of relevant experience in logistics and stakeholder management.

Qualifications

• 3-5 years’ experience in export logistics environment.
• Experience in FMCG is preferred.
• Strong stakeholder management skills.

Responsibilities

• Plan and optimize loads according to delivery dates.
• Monitor execution of deliveries to ensure compliance.
• Develop relationships with key Suppliers and markets.

Skills

Stakeholder Management

Communication

Problem Solving

Education

Degree or equivalent NQF level 7 qualification in Supply Chain / Logistics / Finance

Tools

Dynamix 365

Job description

Job title : Supply Chain Customer Care Planner

Job Location : Gauteng, Johannesburg Deadline : July 30, 2025 Quick Recommended Links

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Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain / Logistics / Finance or relevant field

Experience :

• 3-5 years’ experience in and export Logistics environment and Stakeholder Management
• Dynamix 365 experience
• FMCG experience

Duties and Responsibilities

• Plan and optimize loads in accordance with delivery dates, filling rates, and customer requirements.
• Organize transportation (chartering & slot booking) according to needs.
• Monitor the execution of deliveries to ensure compliance with delivery timescales.
• Proactively alert relevant partners in case of any event, delay, or failure regarding service commitment and engage in the search for solutions.
• Ensure the availability and compliance of all transport, billing, and customs documents.
• Prepare and manage all export documentation such as shipping instructions, commercial invoices, packing lists, and certificates of origin.
• Navigate customs regulations and duties, and prepare necessary paperwork.
• Develop and maintain relationships through frequent communication, across all levels with key Suppliers, Casas and international markets in order to support the smooth provision of Logistics services across the organisation
• Control the flow of communication, including new products, specials, general supply chain activity, etc. to all markets
• Communicate with customers about the shipping process and any potential disruptions or issues.
• Resolve any issues that may arise during the shipping process.
• Monitor and manage costs associated with the export process to maintain profitability.
• Contribute to continuous improvement to enhance work methods, results, and customer satisfaction.
• Deal with 3PL to ensure all orders are delivered as per the metrics