Supply Chain Coordinator-Returns

takealot.com; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading South African online retailer is seeking a talented Supply Chain Coordinator in Cape Town. Responsibilities include managing operational issues, ensuring efficient query resolution, and generating performance reports. Ideal candidates have at least 3 years of relevant experience and a degree in Supply Chain or Logistics. Join a dynamic team that values innovation and customer-centric solutions.

Qualifications

• Minimum of 3 years of relevant experience in warehouse management, customer service, or returns.
• Ability to read, write, and interpret data in English.
• Organized approach to task completion with great attention to detail.

Responsibilities

• Manage communication with Customer Service and TDT delivery hubs.
• Generate reports for performance analysis.
• Ensure timely return of stock to the relevant returns DC.

Skills

Communication skills

Analytical skills

Math skills

Attention to detail

Education

Degree / Diploma in Supply-Chain/Logistics

Matric (Grade 12)

Job description

takealot.com, a leading South African online retailer, is looking for a highly talentedSupply Chain Coordinatorto join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Order Fulfilment Returns Manager

Your responsibilities will include:

• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
• Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
• Other duties and tasks as assigned
• Ensure that managed hubs meet daily performance expectations and SLAtargets
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service, TDT delivery hubs, 3PL's and DC facilities, ensuring query resolution
• Report generation, so that hubs, the hubs' franchisees and couriers are awareof their current performance
• Other duties and tasks as assigned
• Ensure the timeous return of return stock to the relevant returns DC
• Manage return claim functions
• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Basic math skills and sound mathematical reasoning
• Must have an organised approach to task completion and great attention to detail
• Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Able to communicate with all levels of management
• Demonstrated ability to effectively complete work records with strong attention to detail.
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required

Qualifications:

• Matric (Grade 12)
• Degree / Diploma in Supply-Chain/ Logistics preferred
• The candidate needs a minimum of 3 years of relevant experience(warehouse management, customer service, returns)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ anExtra Ordinary Mindwho:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• ispassionate about the potential of e-commerceand delivering aworld-class customer experience
• isentrepreneurial,thrives under changeand accepts it is a constant and alwayslooks for solutionsto do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an ownerof the business.
• isSMART, has INTEGRITYandis HARDWORKING

If you meet the above you are anExtraordinary Mindso come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Create a Job Alert

Interested in building your career at takealot.com? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School * Select...

Degree * Select...

Select...

Start date year *

Should you not reside in the city the vacancy is based (Cape Townl) and would need to relocate for a job opportunity, it is understood that this relocation would be your financial responsibility. By applying for this position it is deemed that you understand and accept this. * Select...

Race * Select...

Select...

Nationality * Select...

What is your current highest completed qualification? * Select...

How many years of Experience do you have within Supply chain and Logistics * Select...

I consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. * Select...

Protection of Personal Information Act (POPI Act) - POPIA