Supply Chain Coordinator-Returns

MBA-Exchange.com; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading South African online retailer is seeking a highly talented Supply Chain Coordinator to join their dynamic team in Cape Town. The role involves managing operational issues, generating reports, and ensuring that delivery hubs meet performance expectations. Ideal candidates will have strong communication skills, a keen analytical mind, and a passion for e-commerce. This position offers a market-related remuneration package with a great work environment.

Benefits

Flexible Total Remuneration Package

Dynamic work environment

Growth opportunities

Qualifications

• Minimum 3 years of relevant experience in warehouse management, customer service, returns.
• Degree / Diploma in Supply-Chain/ Logistics preferred.

Responsibilities

• Act as point of contact for Customer Service and TDT delivery hubs.
• Ensure timely resolution of operational issues and manage returns.

Skills

Communication

Problem solving

Attention to detail

Analytical skills

Organizational skills

Education

Matric (Grade 12)

Degree / Diploma in Supply-Chain/ Logistics

Tools

MS Excel

MS Outlook

Job description

takealot.com, a leading South African online retailer, is looking for a highly talentedSupply Chain Coordinatorto join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Order Fulfilment Returns Manager

Your responsibilities will include:

• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
• Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
• Other duties and tasks as assigned
• Ensure that managed hubs meet daily performance expectations and SLAtargets
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service, TDT delivery hubs, 3PL's and DC facilities, ensuring query resolution
• Report generation, so that hubs, the hubs' franchisees and couriers are awareof their current performance
• Other duties and tasks as assigned
• Ensure the timeous return of return stock to the relevant returns DC
• Manage return claim functions
• Return query investigation

Competencies/Skills

• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
• Basic math skills and sound mathematical reasoning
• Must have an organised approach to task completion and great attention to detail
• Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Able to communicate with all levels of management
• Strong organisation skills
• Demonstrated ability to effectively complete work records with strong attention to detail.
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required

Qualifications:

• Matric (Grade 12)
• Degree / Diploma in Supply-Chain/ Logistics preferred
• The candidate needs a minimum of 3 years of relevant experience(warehouse management, customer service, returns)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ anExtra Ordinary Mindwho:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• ispassionate about the potential of e-commerceand delivering aworld-class customer experience
• isentrepreneurial,thrives under changeand accepts it is a constant and alwayslooks for solutionsto do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an ownerof the business.
• isSMART, has INTEGRITYandis HARDWORKING

If you meet the above you are anExtraordinary Mindso come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference