Supervisor Technical & Payments

MultiChoice; Randburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading South African entertainment provider is seeking a Supervisor for Technical & Payments in Gauteng, Randburg. This role encompasses managing operations and overseeing a team to ensure high customer service standards and achieve sales targets. Ideal candidates should have a diploma in Business or Sales Management and 5-7 years of relevant experience, including team management responsibilities.

Qualifications

• 5-7 years working experience in a Sales and/or Customer Services Environment.
• 2-3 years of people management experience.

Responsibilities

• Ensure high standards of customer experience by monitoring performance indicators.
• Lead team sales targets and maintain customer relations.
• Coach and develop the team for performance improvement.

Skills

Sales Management

Customer Service

Team Leadership

Operations Management

Education

Diploma in Business / Operations / Sales Management

Certified Key Individual

Job description

Job title : Supervisor Technical & Payments

Job Location : Gauteng, Randburg

Deadline : October 26, 2025

Responsibilities

• Operations Management
• Ensure customers experience is of high standard and service by monitoring individual performance indicators on a day-to-day basis.
• Lead the achievement of the team’s sales targets as contracted.
• Adopt and where appropriate customize the sales plan for the team by analysing trends and ensure the plan is implemented and the objectives are met.
• Lead the team’s sales effort including the primary responsibility to maintain healthy customer relations.
• Coach and counsel the individuals and / or team daily as per the set performance indicators versus achievement trends as well compliments and complaints feedback received, for informed continuous improvement initiatives and motivation.
• Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
• Ensure the team has full understanding and training on the products and promotions for effective customer engagements.
• Ensure employees understand and adhere to all operational processes and procedures, to enable empowerment and efficiencies in the day to day running of the business.
• Ensure employee participation and understanding, on all changes made in the team.
• Actively manage absenteeism and partner with Service Centre Manager and HR if needs be.

• People Management
• Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are facilitated and executed.
• Oversee the activities of the direct reports.
• Interview and recruit new members of the team,
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognized.

Qualifications

• Diploma in Business / Operations / Sales Management or equivalent.
• Certified Key Individual

Experience

• 5 – 7 years working experience in a Sales and / or Customer Services Environment of which 2-3 years of the years of experience should be people management experience
• Sales / Retail / Business Development jobs