Supervisor: Sales Operations

Premier FMCG (Pty) Ltd; Rustenburg; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Premier FMCG (Pty) Ltd is seeking a Route Sales Supervisor to maximize route potential and manage drivers and assistants. You will coach Salesman Drivers daily and monitor routes to ensure efficient delivery, load planning, and KPI reporting.

The role requires 3+ years in FMCG sales supervision, strong customer service focus, and proficiency with Excel and GIS tools. Weekend and shift flexibility may be required in a pressurized environment.

Qualifications

• Matric or equivalent.
• Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
• Computer Literate and GIS knowledge; advanced Excel.

Responsibilities

• Allocate drivers and vehicles to enable daily route monitoring and reporting on planned vs actual route adherence.
• Daily Route Management of bakery delivery vehicles.
• Analyse and report on operational and customer service trends.
• Ensure DRM systems such as Vigil & Mix Telematics are functional.
• Provide DRM system reporting on KPI hit rates, departure times, excessive kilometres and unplanned routes.

Skills

Customer Service

People management

Analytical thinking

Communication

Excel

Geospatial data

Education

Matric or equivalent

Tools

Excel

GIS

Route planning

Telematics

Job description

About Premier FMCG

Premier FMCG is at the heart of South Africa's FMCG industry, delivering trusted, iconic brands across our Bakery, Milling, Confectionery, Home & Personal Care and Culinary divisions. We are driven by innovation, collaboration, and a high-performance growth culture. We empower our people to rive for excellence ensuring that our products and people make a difference in the everyday lives of our consumers.

Job Purpose

To maximize the route potential thus ensuring profitable availability. Managing route sales, driver shorts, crates and PODs through your team consisting of Salesman Drivers and Sales Assistants. Daily couching of Salesman Drivers.

Key Responsibilities

• To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
• Daily Route Management of bakery delivery vehicles.
• To analyse & report on operational and customer service trends.
• To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
• Responsible for DRM System reporting to management of daily, weekly and monthly KPI's hit rates, departure times, excess kilometres, unplanned routes and kilometres.
• To control driver shortages
• To control outstanding crates
• Overall management of drivers and sales assistants

Experience And Qualifications

• Matric or equivalent
• Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
• Computer Literate.
• Geographic Information Systems.
• Advanced Excel user.
• Route Planning systems, an advantage.
• Working knowledge of Geospatial data (Spatial Data).
• Routing and Distribution Optimization.
• Working knowledge of vehicle telematics technology & software.
• People management – experience with working with people at all levels of the organization

Skills And Competencies

• High level of understanding of the FMCG industry
• Good relationship and communication skills
• Good administrative skills
• Ability to work under pressure and meet deadlines
• Be prepared to work additional hours
• Analytical and innovative mindset
• Attention to details
• Basic IR skills
• Well-developed capability on Outlook, PowerPoint, Word and Excel

Working Condition

• Pressurized environment. (Accuracy and time pressures)
• Code 10 Driver's licence with PrDP, (advantageous)
• Own transport (advantageous)
• 24/7 operation might be required to work weekends and Public Holidays'

Diversity & Inclusion

Premier FMCG is an equal opportunity employer. We encourage applications from all qualified individuals, including people living with disabilities. By applying, you consent to the processing of your personal information in line with the Protection of Personal Information Act (POPI Act) for recruitment purposes.