Supervisor Night Shift - Johannesburg

Accor Hotels; Gauteng; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a detail-oriented sales coordinator to enhance client experiences and support the sales team. This role involves coordinating site inspections, managing customer relationships, and ensuring the timely issuance of quotations. The ideal candidate will thrive in a dynamic environment, showcasing strong organizational and communication skills while collaborating with various departments. Join a forward-thinking company that values innovation and excellence in service delivery, and be part of a team committed to providing unforgettable experiences in a luxurious setting.

Qualifications

• 2+ years experience in sales or administrative roles in the hotel industry.
• Strong organizational and communication skills are essential.

Responsibilities

• Support the sales team and ensure client satisfaction.
• Coordinate site inspections and maintain sales records.

Skills

Organizational Skills

Communication Skills

Problem Solving

Customer Service

Time Management

Education

Bachelor's degree in Hotel Management

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Opera

Microsoft Office Suite

Infor M3

Customer Relationship Management (CRM)

Job description

Company Description
Vivari is about excelling in every interaction and exceeding every expectation. Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre.

Rooted in the spirituality of Sanskrit mythology, Vivari is a soulful expression of holistic upliftment that promises to provide each guest with an entirely unforgettable experience. Set within an exquisitely expansive, tranquil eco-estate in Mogale City, mere kilometres from the Cradle of Humankind, Vivari Hotel and Spa is a serene sanctuary that has been magnificently curated to deliver the most superior service, luxurious settings, aesthetic excellence and exceptional experiences.

We pride ourselves on offering our guests leading aesthetic treatments in a most luxurious setting. We are proud to pioneer an entirely new concept in the South African travel industry – medical tourism.

We are driven to provide guests with an unparalleled experience in medical tourism, professional cosmetic surgery and unique hospitality services using a well-motivated and highly expert team and innovative medical technology. The hotel provides the perfect post-operative setting to rest, recover and reconnect. We pride ourselves on our intuitive approach to our guests' well-being, adopting a holistic approach to achieving a harmonious ambience and holistic wellness.

Job Description
Scope of Position: A detail-oriented sales coordinator to contribute to the achievement of monthly targets by supporting the banqueting manager and sales team, coordinating sales and banqueting site inspections, and maintaining good customer relationships.

The sales coordinator's responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations timeously.

1. Sales Coordination: Reporting to the Banqueting Manager, assist in improving the team's productivity by contacting customers to arrange site inspections and ensuring all Sales Representatives have high-quality, up-to-date support material as needed.
2. Handle urgent calls, emails, and messages when the sales manager is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspections.
3. Follow up on quotes and assist with conversion.
4. Collaborate with other departments to ensure sales, marketing, queries, and events are handled efficiently.
5. Develop and maintain online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
6. Prepare a function sheet and coordinate precon and post events.
7. Make the company's services as attractive to potential customers as possible.
8. Ensure adherence to laws, regulations, and policies.

Operational duties: Maintain a thorough knowledge of room locations, types of rooms, package plans, and all hotel facilities. Conduct regular walkabouts and site inspections to familiarize with current hotel operational standards.

Report any concerns to the Banqueting Manager. Be available to assist with site inspections for potential clients. Be available during busy periods to oversee events, which may be over weekends or late evenings.

Health & Safety: Notify your Manager of any reason you may not be capable of performing your tasks safely. Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotel's agreed arrangements. Comply with safe work practices by following Accor Health, Safety and Environment policies.

Systems & Procedures: Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual, and Accor Policy Manuals.

Guest service and Employee Relationships: Always recognize and greet the guests first. Respond to any reasonable tasks as assigned by superiors. Provide efficient, friendly, and professional service to all guests.

Environmental and Social Responsibility: Work closely with the hotel in participating where possible in community-based projects. Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.

General and other Duties: The above listed criteria identify the key areas of responsibility of the position and are not an all-encompassing description of duties and tasks.

Qualifications: Proven experience (2+ years) in a Sales coordinator or Banqueting coordinator or administrative role in the Hotel industry field. Experience in Opera is essential. Strong organisational skills with the ability to manage multiple tasks and priorities. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite, particularly Excel and ability to learn new systems quickly.

We run our ERP in Infor M3. Experience with Customer Relationship Management (CRM) software. Demonstrated ability to work efficiently and meet deadlines. Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred). Ability to work collaboratively in a team environment. Fluency in English is essential.

Additional Information: Should you not hear from the hiring team within one week, consider your application unsuccessful.