Suite Manager Role - Durban

Access Bank; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading banking institution seeks a seasoned Manager to enhance client relationships and lead a dedicated team in KwaZulu-Natal. The role demands excellent leadership skills and a strategic approach to business development while ensuring compliance with banking regulations. The successful candidate will have a strong background in commercial banking and a passion for serving high-value clients.

Qualifications

• Minimum of 5-8 years in commercial banking, 3 years in a managerial role.
• Proven track record in client relationship management.
• Strong understanding of banking products and regulatory environment.

Responsibilities

• Develop strong relationships with high-value commercial clients.
• Lead and mentor the suite team to achieve targets.
• Identify opportunities for cross-selling banking products.

Skills

Client Relationship Management

Team Leadership

Business Development

Risk Management

Operational Excellence

Education

Bachelor’s degree in business, Finance, or a related field

Postgraduate qualification

FAIS RE 1

FAIS RE 5 competent

Job description

Job Location : KwaZulu-Natal, Durban Deadline : July 03, 2025 Quick Recommended Links

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MAIN RESPONSIBILITIES

Client Relationship Management :

• Develop and maintain strong relationships with high-value commercial clients, ensuring their banking needs are met with tailored solutions.
• Oversee the client onboarding process, ensuring a seamless experience.
• Monitor client satisfaction and implement improvements based on feedback

Team Leadership and Development

• Lead, mentor, and manage the suite team to achieve performance targets.
• Foster a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance reviews and provide coaching for professional growth

Revenue Growth and Business Development

• Identify opportunities for cross-selling and up-selling banking products and services.
• Develop and execute strategies to attract new clients and expand existing relationships.
• Collaborate with marketing and product teams to promote offerings effectively.

Operational Excellence

• Ensure efficient day-to-day operations within the suite, optimizing processes for better service delivery.
• Implement best practices to enhance productivity and reduce operational risks.
• Monitor key performance indicators to assess operational effectiveness

Compliance and Risk Management

• Ensure adherence to all regulatory requirements and internal policies.
• Identify potential risks and implement mitigation strategies.
• Stay updated on changes in banking regulations and ensure suite compliance

Business Planning / Decision Making

• Provide reports and metrics to group, management and business to allow for informed decision making

Policies and Procedures

• Keep abreast of industry trends and best practice to optimise service offering, ensure compliance and mitigate risk
• Compliance with legislative requirements
• Ensure risk related policies are implemented and adherence monitored
• Identify and define policy / process improvement opportunities
• Access Bank Policies and Procedures
• Group Internal Audit Policies and Procedure manuals
• Coaching and mentoring Junior staff members
• Leave management of direct reports
• Performance management of direct reports
• Active management of poor performers
• Ensure measures are in place for business continuity

Requirements

Academic Requirements

• FAIS RE 1
• FAIS RE 5 competent
• Bachelor’s degree in business, Finance, or a related field.
• Postgraduate qualification is advantageous

Work Experience

• Minimum of 5-8 years in commercial or business banking, with at least 3 years in a managerial role.
• Proven track record in client relationship management and business development.
• Strong understanding of banking products, services, and regulatory environment