Subject Matter Expert - Insurance

WNS Global Services; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading company in customer service solutions is seeking individuals to support their team. Candidates should have at least 3 years of insurance experience and be proficient in Microsoft tools. This role focuses on operational excellence and training within a dynamic environment.

Qualifications

• Minimum 3 years insurance experience required.
• Experience with Microsoft packages is essential.
• Strong administrative and organizational skills are necessary.

Responsibilities

• Support the customer service team while enhancing operational efficiencies.
• Conduct analysis to improve processes based on data.
• Train employees in systems and products when required.

Skills

Leadership

Problem Solving

Communication

Data Analysis

Customer Centricity

Attention to Detail

Education

Matric / Grade 12 Certificate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities :

Operational Excellence

Identifying and communicating barriers to performance / service delivery to the operational leaders

Contribute in regular meetings with team leaders and agents in regards to efficiencies

Conduct analysis and insights based on consolidated data to enhance process improvements

Share best practice between teams to support operational efficiencies

Continually examine opportunities for improvements and adherence to schedule

Support team when needed maintain product knowledge through call taking

Will be required to take calls

Development Journey

Agile training through Quality feedback sessions

Training employees in systems and products when required

Working closely with Operations Support, Training & HR to support the new starter journey

Qualifications

A Matric / Grade 12 Certificate or equivalent.

A minimum of 3 years insurance experience

Additional Information

JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in the following Microsoft packages (Word, Excel & Outlook)

Excellent interpersonal and communication skills

Strong numerical ability

Strong administrative and organizational skills

Customer centricity

High attention to detail and accuracy other factors that will be considered :

Engagement

Problem Solving

Data Analysis

Stakeholder Management

Client Communication

Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)

OTHER SPECIFIC REQUIREMENTS

Own vehicle with a valid driver’s licence

Must be able to travel across multiple sites

Must be able to work evening hours

Note -

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

Create a job alert for this search