Student: Volvo Action Service

Volvo Trucks; Johannesburg; On-site; ZAR 250 000 - 450 000; Full time

Job summary

Join a forward-thinking company where your expertise will help shape sustainable transport solutions. In this role, you will ensure efficient communication during breakdowns, working closely with customers, drivers, and dealers. Your strong organizational skills and service orientation will be vital as you manage the breakdown process and maintain proactive relationships with all stakeholders. This is an exciting opportunity to contribute to a team dedicated to innovation and improvement in the transport industry. If you are passionate about making a difference and thrive in a collaborative environment, we invite you to apply and be part of a mission that drives progress in transport solutions.

Qualifications

• Experience in customer service and call center roles is beneficial.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage the full breakdown process and ensure effective communication.
• Participate in continuous improvement activities and team meetings.

Skills

Computer literacy

English language proficiency

Organizational skills

Time management

Service orientation

Critical thinking

Initiative

Verbal communication

Written communication

Problem-solving

Education

Matriculation certificate

Tertiary qualification or currently pursuing one

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.

Reporting: This position reports to Customer Support Manager.

Job Objectives

1. To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
2. To assure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
3. To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
4. To escalate cases according to the escalation process.
5. To use the acquired technical understanding to communicate with all parties in a correct and clear way.
6. To participate actively in continuous improvement activities.
7. To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
8. To take an active participation within the departmental team meetings (daily, monthly and Info sessions).
9. To be responsible for understanding the operational, strategies, objectives and KPI’s for the VAS breakdown operation.

Key Competencies

1. Computer literate, MS Office (Word, Excel, PowerPoint).
2. Good command of English language.
3. Strong organizational and time management skills.
4. Team player.
5. Service orientation.
6. Critical Thinking.
7. Ability to work on your own Initiative.
8. Excellent verbal and written communication skills.
9. Willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
10. Proven ability to solve problems.
11. Team player with an ability to communicate with people at all levels across the business.

Who are you?

Qualification & Job Experience

1. Experience in customer and personal service will be advantageous.
2. Clerical experience.
3. Call Centre experience will be advantageous.
4. Matriculation certificate.
5. Tertiary qualification or currently pursuing one.
6. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 30 April 2025.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.