Student Support Administrator

International Hotel School (Official); Durban; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading education group is seeking a Student Support Administrator to ensure a seamless onboarding experience at their Distance Campus. The candidate will provide ongoing support and facilitate communication throughout the student's learning journey. Ideal candidates should have at least 2 years experience in customer service and strong administrative skills. This role is in Durban, South Africa.

Qualifications

• Minimum of 2 years work experience in a customer service role and one year experience within the private education sector.

Responsibilities

• Ensure a seamless student onboarding experience.
• Provide ongoing support throughout the student’s learning journey.
• Reinforce communication and engagement from registration through to completion.

Skills

Strong computer and systems literacy

Problem solving skills

Strong administrative skills

Strong interpersonal, verbal, and written communication skills

Service delivery orientation

Ability to analyze and report on data

Education

Completed tertiary qualification

Job description

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Responsibilities

• Ensure a seamless student onboarding experience and provide ongoing support throughout the student’s learning journey.
• Reinforce communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Qualifications & Experience

• A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.

Essential Skills

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data.
• Advise on initiatives to improve/close service delivery gaps
• Ability to advise on initiatives to improve/close service delivery gaps

Qualities

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently