Student Success Manager

Crimson Global Academy; Johannesburg; Remote; ZAR 25,000 - 35,000; Full time

Job summary

Crimson Global Academy, an innovative EdTech startup, seeks a passionate individual for a full-time remote role focused on enhancing student engagement and support. You will coordinate with students, manage relationships, and contribute valuable insights to a global team. Join a rapidly growing company that offers flexible work environments and opportunities for personal development.

Benefits

Flexible working environment

Individual training budget

Access to on-staff psychologist

Workshops and fireside chats

Qualifications

• 1-2 years experience in customer service or project management.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced startup environment.

Responsibilities

• Coordinate and engage with students to achieve their goals.
• Act as the main contact for students and parents.
• Proactively resolve issues and provide insights.

Skills

Customer Relationship Building

Cultural Awareness

Problem Solving

Organizational Skills

Job description

Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?

Crimson Education is a Series C, global EdTech startup founded in [year missing] with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow.

We're now in 28 markets and have an ambitious team that's rapidly expanding across the globe.

Our tech platform connects tutors / mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To support our students, we have built a role that focuses on student engagement and support. This is a remote full-time position.

What are the main responsibilities for this role?

• Coordinate, engage, and facilitate the student's journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson's world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value-add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student's progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.

What skills and experience are required?

• 1-2 years experience in customer service, project management, or transferable roles.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.

Why work for Crimson?

• Rapidly growing startup with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• $ individual training budget per year, as we love to 'Level Up' (it's one of our core values)!

Additional benefits include access to a psychologist on staff, insightful fireside chats and workshops to support our high-performing team, and a global presence across 28 markets with options to work remotely or from offices.

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, we'd love to hear from you!

Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.