Student Advisor (Undergraduate And Postgraduate)

Student Advisor (Undergraduate and Postgraduate)
Reference : PE

Salary Interval : Monthly

Description : Our client based in Waterfall, Midrand is currently looking to employ a Student Advisor (Undergraduate and Postgraduate).

Requirements :

1. 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or Similar.
2. Minimum of 2 years Sales Consultant / Customer Relations Consulting experience.
3. Telephone Etiquette.
4. Customer Service Focused.
5. Target driven with an ability to handle pressure.

Responsibilities and Expectations :

1. Database Capturing and Integrity : Ensure all database (interest cards, telephonic enquiries, walk-ins) secured is captured accurately and in full on STASY. For leads that are integrated into STASY, ensure that all additional student personal information is captured.
2. Consultations : Respond telephonically to all enquiries within 48 hours of query (where telephone number has been supplied). After the initial telephone call, send all necessary information via email. Respond to and consult with, if necessary, all applications not yet consulted with. Conduct follow-up calls with all enquiries within 5 working days of initial contact.
3. Applications : Secure applications by following the consultation process with all leads and enquiries. Follow up with unpaid online applications to secure payment and necessary certified supporting documentation. Complete required weekly follow-up calls to secure applications. Achieve set individual application targets as determined by Head : Student Recruitment (Distance). Drive applications to accept offer of admission and pay the required pre-registration fee.
4. Registration Targets : Achieve individual registration target as determined by Head : Student Recruitment (Distance).
5. Stakeholder Management and Customer Service : Manage relationships in accordance with policies, procedures and legal requirements. Ensure and enable clear and open communication between the stakeholders and the brand. Conduct regular meetings with stakeholders.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.