Student Advisor

University of Fort Hare; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job description

Brief: A leading Business School is recruiting a proactive and service-driven Support and Retentions Administrator to oversee the full student journey, from onboarding to graduation. This role is central to enhancing the student experience by providing ongoing support, driving retention initiatives, and ensuring timely resolution of queries and concerns. The ideal candidate will also manage reporting functions and foster strong relationships with bursary funders, corporate clients, and other key stakeholders across various education and training projects. #education support officer|#learner support services|#onboarding to graduation supp|#student escalation handling|#student experience officer|#student journey management|#student retention specialist|#student support administrator|#support and retention adminis

Detail:

• Maintain student/project Support, Retention and Throughput rates at a minimum of 90% across all student cohorts.
• Project based Net Promoter Score (NPS) targets to be achieved.
• Repeat enrolments from clients year-on-year.
• Student support SLA’s need to be consistently met and exceeded.
• Queries and Escalations resolved within defined turnaround times.

Key Deliverables:

• Maintain student/project Support, Retention and Throughput rates at a minimum of 90% across all student cohorts.
• Project based Net Promoter Score (NPS) targets to be achieved.
• Repeat enrolments from clients year-on-year.
• Student support SLA’s need to be consistently met and exceeded.
• Queries and Escalations resolved within defined turnaround times.

Core Responsibilities:

• Serve as primary contact for students and corporate clients throughout the student lifecycle.
• Monitor and engage students across onboarding, progression and completion phases.
• Maintain accurate and responsive communication channels (Email, Calls, WhatsApp, LMS, CRM).
• Conduct check-ins, satisfaction surveys and exit interviews.
• Liaise with academic and admin units to proactively resolve concerns.
• Provide reporting as required.

Required Competencies:

• Student-centred service mindset.
• High emotional intelligence and communication skills.
• Strong administrative, CRM and coordination skills.
• Conflict resolution and client service experience.

Qualifications & Experience:

• Degree or Diploma in Administration/ Commerce/ Marketing
• 2–4 years in student services, support or account management

Brief: Our client is looking for a SETA Executive who will be responsible for driving the Business School’s engagement with all 21 Sector Education and Training Authorities (SETAs) and related entities to unlock discretionary, solicited and unsolicited funding opportunities. This role also focuses on programme and skills programmes development and accreditation, solicited and unsolicited tender and proposal submissions, programme alignment to sector skills plans and the establishment and management of key engagements and partnerships with Skills Development Facilitators (SDF’s) and various stakeholders to direct SETA-aligned training to the Business School. #seta administrator|#seta liaison|#seta proposal submissions|#seta stakeholder engagement|#skills development coordinati

Detail:

Core Responsibilities:

• Develop and manage key SETA relationships across various sectors
• Submit compelling proposals in response to Discretionary Grant (DG) calls.
• Align the school's programmes with SETA frameworks and skills gaps.
• Partner with corporates and SDFs to drive funding model.
• Represent the school at SETA forums, roadshows and regional events.
• Develop and Accredit key programmes and skills programmes with key bodies such as QCTO/SETA’s and Professional bodies.

Required Competencies:

• Deep understanding of SETA structures, WSP/ATR frameworks, PIVOTAL and DISCRETIONARY grant funding applications.
• Proposal and grant request submissions.
• Project management and reporting of funded training
• Stakeholder engagement and SDF engagement mobilisation.

Qualifications & Experience:

• Degree in Skills Development, HR, Business Administration or related field.
• 3–5 years’ experience in SETA liaison, funding submission and/or SDF engagements and coordination.
• Strong network within the SETA and SDF ecosystems.

Brief: Our client is looking for a SETA Executive who will be responsible for driving the Business School’s engagement with all 21 Sector Education and Training Authorities (SETAs) and related entities to unlock discretionary, solicited and unsolicited funding opportunities. This role also focuses on programme and skills programmes development and accreditation, solicited and unsolicited tender and proposal submissions, programme alignment to sector skills plans and the establishment and management of key engagements and partnerships with Skills Development Facilitators (SDF’s) and various stakeholders to direct SETA-aligned training to the Business School. #seta administrator|#seta liaison|#seta proposal submissions|#seta stakeholder engagement|#skills development coordinati

Detail:

Core Responsibilities:

• Develop and manage key SETA relationships across various sectors
• Submit compelling proposals in response to Discretionary Grant (DG) calls.
• Align the school's programmes with SETA frameworks and skills gaps.
• Partner with corporates and SDFs to drive funding model.
• Represent the school at SETA forums, roadshows and regional events.
• Develop and Accredit key programmes and skills programmes with key bodies such as QCTO/SETA’s and Professional bodies.

Required Competencies:

• Deep understanding of SETA structures, WSP/ATR frameworks, PIVOTAL and DISCRETIONARY grant funding applications.
• Proposal and grant request submissions.
• Project management and reporting of funded training
• Stakeholder engagement and SDF engagement mobilisation.

Qualifications & Experience:

• Degree in Skills Development, HR, Business Administration or related field.
• 3–5 years’ experience in SETA liaison, funding submission and/or SDF engagements and coordination.
• Strong network within the SETA and SDF ecosystems.

Brief: Our client is looking for a SETA Executive who will be responsible for driving the Business School’s engagement with all 21 Sector Education and Training Authorities (SETAs) and related entities to unlock discretionary, solicited and unsolicited funding opportunities. This role also focuses on programme and skills programmes development and accreditation, solicited and unsolicited tender and proposal submissions, programme alignment to sector skills plans and the establishment and management of key engagements and partnerships with Skills Development Facilitators (SDF’s) and various stakeholders to direct SETA-aligned training to the Business School. #seta administrator|#seta liaison|#seta proposal submissions|#seta stakeholder engagement|#skills development coordinati

Detail:

Core Responsibilities:

• Develop and manage key SETA relationships across various sectors
• Submit compelling proposals in response to Discretionary Grant (DG) calls.
• Align the school's programmes with SETA frameworks and skills gaps.
• Partner with corporates and SDFs to drive funding model.
• Represent the school at SETA forums, roadshows and regional events.
• Develop and Accredit key programmes and skills programmes with key bodies such as QCTO/SETA’s and Professional bodies.

Required Competencies:

• Deep understanding of SETA structures, WSP/ATR frameworks, PIVOTAL and DISCRETIONARY grant funding applications.
• Proposal and grant request submissions.
• Project management and reporting of funded training
• Stakeholder engagement and SDF engagement mobilisation.

Qualifications & Experience:

• Degree in Skills Development, HR, Business Administration or related field.
• 3–5 years’ experience in SETA liaison, funding submission and/or SDF engagements and coordination.
• Strong network within the SETA and SDF ecosystems.

Brief: Our client, a leading business school seeks to hire a Sales Team Leader whose primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the schools team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the implementation of Sales strategies ensuring that the business achieves its strategic objectives. To create and maintain a performance driven culture and ensure that processes and controls are aligned to the business objectives. #education sales jobs|#education sales team lead|#higher education sales|#marketing and sales collabora|#sales manager – education sec|#sales supervisor|#sales team leader|#student recruitment manager

Detail:

Responsibilities:

• Manage a team of sales advisors at the different campuses.
• Guide and motivate the sales team.
• Set performance objectives and monitor team progress.
• Management of leads, applications, and registrations.
• Manage sales objectives set up by the organisation.
• Monitor, analyse and forecast sales and campaigns.
• Seek business opportunities.
• Assist with marketing activities.
• Experience in managing non-performance and implementing improvement plans.
• Knowledge of disciplinary actions and grievance resolution processes.
• Skill in analysing data to optimise processes.
• Experience in preparing and delivering performance reports and presentations.

Requirements:

• Minimum 3-year relevant qualification (Sales or Marketing)
• Minimum 5 years’ sales experience, with 2 or more years’ experience in a supervisory or team leader position.
• Proven track record in meeting and exceeding sales targets
• Excellent Communication Skills

Brief: Our client, a leading business school is looking for dynamic and driven Student Advisors/ School Marketers to support student recruitment, drive brand visibility, and deliver exceptional customer service. This role is ideal for someone with a passion for education, strong sales ability, and a flair for marketing. #education sales consultant|#enrolment consultant|#prospecting students|#sales consultant|#student advisor|#student enrolment|#student recruitment|#student recruitment officer

Detail:

Key Responsibilities:

• Recruit and register students across all programmes (B2B, B2C, and Seta-related).
• Conduct school and corporate marketing, presentations, and fieldwork.
• Advise prospective students and guide them through the registration process.
• Manage walk-ins, calls, and email queries effectively.
• Participate in career expos and student events.
• Maintain accurate student records and update databases.
• Represent the REGENT brand as a positive and professional ambassador.

Minimum Requirements:

• Matric (Grade 12)
• Diploma in Sales/Marketing/Student services or related field (advantageous)
• 2–3 years’ experience in sales, marketing, or student recruitment
• Experience in an educational institution (advantageous)
• Valid driver’s license

Skills & Competencies:

• Excellent verbal and written communication
• Confident presenter with great interpersonal skills
• Tech-savvy with MS Office, Zoom/Teams familiarity
• Strong sales drive, organisational and time-management skills
• Adaptable, resilient, results-focused

Brief: Our client, a leading business school is looking for dynamic and driven Student Advisors/ School Marketers to support student recruitment, drive brand visibility, and deliver exceptional customer service. This role is ideal for someone with a passion for education, strong sales ability, and a flair for marketing. #education sales consultant|#enrolment consultant|#prospecting students|#sales consultant|#student advisor|#student enrolment|#student recruitment|#student recruitment officer

Detail:

Key Responsibilities:

• Recruit and register students across all programmes (B2B, B2C, and Seta-related).
• Conduct school and corporate marketing, presentations, and fieldwork.
• Advise prospective students and guide them through the registration process.
• Manage walk-ins, calls, and email queries effectively.
• Participate in career expos and student events.
• Maintain accurate student records and update databases.
• Represent the REGENT brand as a positive and professional ambassador.

Minimum Requirements:

• Matric (Grade 12)
• Diploma in Sales/Marketing/Student services or related field (advantageous)
• 2–3 years’ experience in sales, marketing, or student recruitment
• Experience in an educational institution (advantageous)
• Valid driver’s license

Skills & Competencies:

• Excellent verbal and written communication
• Confident presenter with great interpersonal skills
• Tech-savvy with MS Office, Zoom/Teams familiarity
• Strong sales drive, organisational and time-management skills
• Adaptable, resilient, results-focused

Brief: Our client, a leading business school is looking for dynamic and driven Student Advisors/ School Marketers to support student recruitment, drive brand visibility, and deliver exceptional customer service. This role is ideal for someone with a passion for education, strong sales ability, and a flair for marketing. #education sales consultant|#enrolment consultant|#prospecting students|#sales consultant|#student advisor|#student enrolment|#student recruitment|#student recruitment officer

Detail:

Key Responsibilities:

• Recruit and register students across all programmes (B2B, B2C, and Seta-related).
• Conduct school and corporate marketing, presentations, and fieldwork.
• Advise prospective students and guide them through the registration process.
• Manage walk-ins, calls, and email queries effectively.
• Participate in career expos and student events.
• Maintain accurate student records and update databases.
• Represent the REGENT brand as a positive and professional ambassador.

Minimum Requirements:

• Matric (Grade 12)
• Diploma in Sales/Marketing/Student services or related field (advantageous)
• 2–3 years’ experience in sales, marketing, or student recruitment
• Experience in an educational institution (advantageous)
• Valid driver’s license

Skills & Competencies:

• Excellent verbal and written communication
• Confident presenter with great interpersonal skills
• Tech-savvy with MS Office, Zoom/Teams familiarity
• Strong sales drive, organisational and time-management skills
• Adaptable, resilient, results-focused

Brief: Our client, a leading business school is looking for dynamic and driven Student Advisors/ School Marketers to support student recruitment, drive brand visibility, and deliver exceptional customer service. This role is ideal for someone with a passion for education, strong sales ability, and a flair for marketing. #education sales consultant|#enrolment consultant|#prospecting students|#sales consultant|#student advisor|#student enrolment|#student recruitment|#student recruitment officer

Detail:

Key Responsibilities:

• Recruit and register students across all programmes (B2B, B2C, and Seta-related).
• Conduct school and corporate marketing, presentations, and fieldwork.
• Advise prospective students and guide them through the registration process.
• Manage walk-ins, calls, and email queries effectively.
• Participate in career expos and student events.
• Maintain accurate student records and update databases.
• Represent the REGENT brand as a positive and professional ambassador.

Minimum Requirements:

• Matric (Grade 12)
• Diploma in Sales/Marketing/Student services or related field (advantageous)
• 2–3 years’ experience in sales, marketing, or student recruitment
• Experience in an educational institution (advantageous)
• Valid driver’s license

Skills & Competencies:

• Excellent verbal and written communication
• Confident presenter with great interpersonal skills
• Tech-savvy with MS Office, Zoom/Teams familiarity
• Strong sales drive, organisational and time-management skills
• Adaptable, resilient, results-focused

Brief: Our Client is looking for Customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs. #academic advising|#academic support officer|#campus support services|#student engagement|#student services advisor|#student success representativ|#student support specialist

Detail:

• Act as the proactive point of contact for students, both in person and through phone, email, or chat.
• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institution’s student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Our client, a leading business school is looking for Marketers to market, build and promote the brand image of the institution with the objective of increasing the student numbers by providing exceptional customer service to all students.
Using sales and marketing techniques and networking in order to attract students and developing a good understanding of students #face to face sales|#marketing|#presentation|#sales

Detail:

KEY RESPONSIBILITIES

• Market the Institution to scholars and schools
• Promote the brand
• Answer any questions/ queries from scholars interested in attending the institution.
• Assisting the student advisor with walk-ins and calls
• Create innovative marketing platforms for the brand
• Keep ahead of trends regarding tertiary education
• Attending to Corporate visits to promote interest in the brand and recruit students
• Attending career expo’s and conducting career presentations occasionally

REQUIREMENTS:

• Matric or completed degree
• 3-5 years working experience
• Computer literacy intermediate level (Excel is essential)
• Industry experience in educational environment advantageous
• Sales Experience
• Marketing and administrative skills
• Good Interpersonal and communication skills (written and verbal)
• Must have excellent public speaking skills
• Must be confident to handle crowds and conduct presentations
• Must be able to work independently
• Ability to problem solve
• Organisational Skills
• Available to work over weekends and overtime when required
• Valid code 08 driver’s license essential
• Own vehicle essential (will be compensated for fuel usage)

Our client, a leading business school is looking for Marketers to market, build and promote the brand image of the institution with the objective of increasing the student numbers by providing exceptional customer service to all students.
Using sales and marketing techniques and networking in order to attract students and developing a good understanding of students #face to face sales|#marketing|#presentation|#sales

Detail:

KEY RESPONSIBILITIES

• Market the Institution to scholars and schools
• Promote the brand
• Answer any questions/ queries from scholars interested in attending the institution.
• Assisting the student advisor with walk-ins and calls
• Create innovative marketing platforms for the brand
• Keep ahead of trends regarding tertiary education
• Attending to Corporate visits to promote interest in the brand and recruit students
• Attending career expo’s and conducting career presentations occasionally

REQUIREMENTS:

• Matric or completed degree
• 3-5 years working experience
• Computer literacy intermediate level (Excel is essential)
• Industry experience in educational environment advantageous
• Sales Experience
• Marketing and administrative skills
• Good Interpersonal and communication skills (written and verbal)
• Must have excellent public speaking skills
• Must be confident to handle crowds and conduct presentations
• Must be able to work independently
• Ability to problem solve
• Organisational Skills
• Available to work over weekends and overtime when required
• Valid code 08 driver’s license essential
• Own vehicle essential (will be compensated for fuel usage)

Our client, a renewable‑energy provider offering solar power and backup solutions through an affordable, subscription-based model is looking for Direct Sales Agents.

Detail:

Job Description:
Your main role will be to promote solar power solutions, engage with potential clients face-to-face, and connect them with our call centre agents to generate qualified leads.
This is a field-based position that involves travel, driving, and direct client interaction.

Key Responsibilities:

• Promote solar panel products to potential customers
• Encourage clients to speak with our call centre for further assistance
• Drive to different locations and meet clients in person

Minimum Requirements:

• Valid driver's license and own vehicle
• Matric certificate (Grade 12)
• Clear criminal record
• Must be willing and able to travel to Bellville

If you’re driven, confident, and passionate about making a difference in renewable energy, we’d love to hear from you!

Our client, a leading business school is looking for Marketers to market, build and promote the brand image of the institution with the objective of increasing the student numbers by providing exceptional customer service to all students.
Using sales and marketing techniques and networking in order to attract students and developing a good understanding of students #face to face sales|#marketing|#presentation|#sales

Detail:

KEY RESPONSIBILITIES

• Market the Institution to scholars and schools
• Promote the brand
• Answer any questions/ queries from scholars interested in attending the institution.
• Assisting the student advisor with walk-ins and calls
• Create innovative marketing platforms for the brand
• Keep ahead of trends regarding tertiary education
• Attending to Corporate visits to promote interest in the brand and recruit students
• Attending career expo’s and conducting career presentations occasionally

REQUIREMENTS:

• Matric or completed degree
• 3-5 years working experience
• Computer literacy intermediate level (Excel is essential)
• Industry experience in educational environment advantageous
• Sales Experience
• Marketing and administrative skills
• Good Interpersonal and communication skills (written and verbal)
• Must have excellent public speaking skills
• Must be confident to handle crowds and conduct presentations
• Must be able to work independently
• Ability to problem solve
• Organisational Skills
• Available to work over weekends and overtime when required
• Valid code 08 driver’s license essential
• Own vehicle essential (will be compensated for fuel usage)

About The Client:
Our client, a leading provider of high-quality textile-based home décor, including bedding, curtains, cushions, and rugs, is expanding across the UK and are looking for dynamic professionals to grow with them. Their workplace is exciting, supportive, and full of opportunities for career development.

The Role:
They are searching for an experienced Ecommerce Executive to manage and optimise their product listings across major online marketplaces, including Amazon, TikTok Shop, Temu, and Shein. #amazon seller central|#digital marketing executive|#digital marketing specialist|#ecommerce manager|#ecommerce specialist|#ppc advertising

Detail:

Responsibilities:

• Execute digital marketing campaigns - SEO, PPC, social media.
• Plan, execute, and optimise paid media campaigns across Google Ads, Meta (Facebook/Instagram), and other digital platforms such as Amazon sponsored ads.
• Support eCommerce platform management including uploading content and managing product listings on sites such as Amazon, Shopify, TikTok, Shein, Temu.
• Handle product imagery and data for e-commerce platforms, across different brands.
• Analyse and report on campaign performance and web traffic metrics.
• Assist in customer acquisition and retention initiatives.
• Collaborate with design and content teams to create marketing material.
• Perform SEO and PPC activities to increase visibility and traffic.
• Conduct keyword research using tools like Helium 10 and Amazon Brand Analytics.

Requirements:

• 2+ years of experience in eCommerce product listing and optimisation role
• Proven track record of increasing product visibility and sales
• Proficiency in SEO tools like Helium 10 and Amazon Brand Analytics
• Strong analytical skills and attention to detail
• Excellent copy writing skills for compelling product descriptions
• Experience with TikTok Shop and other emerging platforms is a plus!

Why Join the Company?

• Career growth opportunities in a fast-expanding company
• A dynamic, collaborative, and innovative work environment
• A chance to make a real impact on our brand’s success
• Competitive Salary

Brief: Our client, a renewable‑energy provider offering solar power and backup solutions through an affordable, subscription-based model is looking for Direct Sales Agents. #field sales agent|basic salary|bellville|north suburbs

Detail:

Job Description:
Your main role will be to promote solar power solutions, engage with potential clients face-to-face, and connect them with our call centre agents to generate qualified leads.
This is a field-based position that involves travel, driving, and direct client interaction.

Key Responsibilities:

• Promote solar panel products to potential customers
• Encourage clients to speak with our call centre for further assistance
• Drive to different locations and meet clients in person

Minimum Requirements:

• Valid driver's license and own vehicle
• Matric certificate (Grade 12)
• Clear criminal record
• Must be willing and able to travel to Bellville

If you’re driven, confident, and passionate about making a difference in renewable energy, we’d love to hear from you!

Western Cape, CPT - Northern Suburbs
R13 000 Basic Plus Commission (medical aid, Negotiable)
Our client in Bellville requires outbound Sales Consultants to sell long term insurance products.

Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans, disability cover & critical illness) to potential clients. #sales

Detail:

Responsibilities:
Sales of insurance packages to potential clients.
Achievement of sales targets and objectives.
Adherence to Quality and Compliance processes to minimize business risk.
Adapt and change to fit in with changing business operational requirements.
Resolve complaints and objections.
Minimum Requirements:
Matric.
at least 2 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South African official language.
Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
Ability to work overtime.
Hours:
Willing and available to work overtime as and when required by the business
Monday- Friday 08:15-16:15 (normal office hours)
Wednesdays 11:00 – 19:00 (normal office hours)
Marathons run from 08:15 -19:00
If overtime is required by the business it will take place on Tuesdays, Wednesdays and Thursdays 08:15 -19:00

Brief: Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced Customer Services Manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background. customer services manager|manager|remote|uk|zendesk

Detail:

The Role:
The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.
Key Responsibilities:

• Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.
• Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.
• Provide detailed performance reports and insights to the Board of Directors.
• Maintain and optimise Zendesk workflows and ensure effective ticket handling.
• Coach, motivate, and develop remote employees to achieve their full potential.
• Drive initiatives that enhance customer experience and reduce response/resolution times.
• Handle high-level customer escalations with professionalism and speed.
• Collaborate with internal departments to align service delivery with wider business goals.

Requirements:

• Minimum of 4 years’ experience in a Customer Services Manager role within eCommerce/online retail.
• Strong background in managing remote support teams and leading through Team Leaders.
• Proficient in using Zendesk (or similar platforms) to manage customer interactions.
• Proven ability to communicate with and report to Board-level stakeholders.
• Motivational leadership style with a passion for developing people.
• Analytical mindset with a focus on continuous improvement.

What’s on Offer:

• Remote- working
• Opportunity to work with a forward-thinking, growing online retail brand.
• Competitive salary.
• A chance to lead and influence a key area of the business.

Brief: Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced Customer Services Manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background. #customer experience manager|#customer service manager|#ecommerce customer service ma|#remote customer service manag|#team leader management

Detail:

The Role:

The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.

The Role:

The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.

Key Responsibilities:

• Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.
• Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.
• Provide detailed performance reports and insights to the Board of Directors.
• Maintain and optimise Zendesk workflows and ensure effective ticket handling.
• Coach, motivate, and develop remote employees to achieve their full potential.
• Drive initiatives that enhance customer experience and reduce response/resolution times.
• Handle high-level customer escalations with professionalism and speed.
• Collaborate with internal departments to align service delivery with wider business goals.

Requirements:

• Minimum of 4 years’ experience in a Customer Services Manager role within eCommerce/online retail.
• Strong background in managing remote support teams and leading through Team Leaders.
• Proficient in using Zendesk (or similar platforms) to manage customer interactions.
• Proven ability to communicate with and report to Board-level stakeholders.
• Motivational leadership style with a passion for developing people.
• Analytical mindset with a focus on continuous improvement.

What’s on Offer:

• Remote- working
• Opportunity to work with a forward-thinking, growing online retail brand.
• Competitive salary.
• A chance to lead and influence a key area of the business.

Our client is seeking an experienced Customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received from their customers.
Managing a small team of Customer Service Agents based remotely from South Africa. Ensuring that they lead by example in being a customer advocate in the business.

Detail:

Responsibilities:

• Provide timely and quality responses to customer complaints and escalations across all channels.
• Ensure a customer-centric approach is embedded in all processes and interactions.
• Collaborate with other departments to ensure a seamless customer experience across all touch points.
• Manage day-to-day operations of the customer service team.
• Provide training and support to team members in complaints handling and customer service skills
• Contribute to a positive team culture and motivate staff towards achieving performance targets.
• Monitor team performance and ensure the team adhere to our quality metrics.

Must haves:

• Zendesk Experience
• 4 years Management / Team Leader experience on an online retail campaign.
• E-commerce Customer Service Experience ( a must have).
• Complaint handling experience (essential).
• Marketplace experience (eBay, Amazon, TIKTOK).
• Social Media experience.

Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.

Detail:

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.
• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
• Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric

Our client is seeking motivated Sales Consultants to join their vibrant team and help customers find the perfect mobile contracts tailored to their needs. comission|grade 11|grade 12|hardworking|retail experience|sales|salesperson

Detail:

Responsibilities:
Call potential customers to promote mobile contracts and achieve sales targets.
Make outbound calls to potential customers
Promote and sell mobile contracts
Meet and exceed daily and monthly sales targets
Build rapport with customers and provide excellent service
Requirements
At least 1 year of call centre sales experience (Required)
Excellent communication and interpersonal skills
Target-driven with a strong work ethic

UK-based - Customer services position
Monday to Friday: 09:00 – 17:30 (UK hours)
Join a fast-growing UK-based Telecoms & Technology company and play a key role in delivering exceptional customer experience from initial order to final delivery. customer services|fibre|order specialist|uk

Detail:

As an Order Coordinator, you’ll be the driving force behind smooth service delivery.

Your role will involve:
Managing and coordinating customer orders end-to-end
Liaising with suppliers, engineers, and internal teams
Acting as the main point of contact for all order related queries

Requirements:
Must have cloud experience
Solid 3 years of customer service experience
Proficiency in Microsoft Word, Outlook & Excel
Great planning, time management & coordination skills
Familiarity with telecoms or IT products
Bonus: Knowledge of T1 Carrier Portals (Openreach, BT, TT)
Must be criminal clear
Grade 12 required
Proficiency in Microsoft Word, Outlook & Excel
Great planning, time management & coordination skills
Familiarity with telecoms or IT products
Bonus: Knowledge of T1 Carrier Portals (Openreach, BT, TT)

Benefits
Medical Aid
Travel allowance

We are seeking a dynamic Sales Consultant to join our team in Observatory. monday-friday|sales|telemarketing|telesales

Detail:

As a Sales Consultant, you will be responsible for building and maintaining customer relationships, identifying opportunities to increase sales, and providing excellent customer service. The ideal candidate should have strong communication skills, a positive attitude, and a drive to meet sales targets.

Duties and Responsibilities:

• Build and maintain relationships with customers
• Identify opportunities to upsell and cross-sell products
• Meet and exceed sales targets
• Provide excellent customer service to enhance customer satisfaction
• Keep abreast of product knowledge and market trends

If you are passionate about sales, have a proven track record of meeting targets, and thrive in a fast-paced environment, we would love to hear from you!