Strategic Service Delivery Leader

Reflex Solutions; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Invenco by GVR is seeking a Health, Safety & Environment Leader for our Johannesburg operations. You will spearhead the development and continuous improvement of HSE policies and programs, ensuring full regulatory and ISO compliance.

The role emphasizes leadership, incident investigations, and performance analytics to drive safety excellence. You will collaborate with cross‑functional teams, manage budgets, and coach local HSE capability to support operational excellence and risk reduction in a

Qualifications

• Bachelor's degree in Occupational Health & Safety or a related field.
• 8–10 years of progressive HSE experience with 3–5 years in a leadership role.
• Strong knowledge of SA health, safety, and environmental legislation and regulatory requirements.
• Registration with SACMP or equivalent qualification.

Responsibilities

• Lead development and continuous improvement of HSE policies, programs, and management systems.
• Ensure compliance with legal, customer, corporate, and ISO requirements.
• Lead incident reporting, investigation, and corrective actions.
• Monitor HSE performance, trends, and objectives to support decision‑making.
• Coach and develop local HSE capability and manage budgets.

Skills

HSE leadership

Incident investigation

Risk management

Stakeholder management

Data analytics

Change management

English communication

Education

OH&S degree

Job description

• What Strategic Service Delivery Leader Jobs a...

Showing 98 Strategic Service Delivery Leader jobs in Johannesburg

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Service Delivery Supervisor
Johannesburg, South Africa
Are you a hands‑on service delivery professional who thrives in a fast‑paced operational environment? Do you enjoy leading teams, driving service excellence, and finding practical solutions to complex challenges?
We're looking for a Service Delivery Supervisor to join our Johannesburg Centre of Excellence and play a key role in ensuring exceptional service delivery across our Managed Services operation. This is an exciting opportunity for someone who combines strong leadership skills with a passion for operational performance, customer satisfaction, and continuous improvement.
Reporting to the Managed Services Manager - Media & Application Support , you will help lead daily operations, support and develop team members, manage escalations, and ensure service commitments are consistently achieved.
What You'll Be Doing
As a Service Delivery Supervisor, you'll be at the centre of our day-to‑day service operations, ensuring customers receive reliable, high‑quality support while enabling your team to perform at their best.
Key Responsibilities

• Lead and coordinate daily service delivery activities, ensuring work is effectively assigned, monitored, and completed within agreed service levels.
• Oversee alarm, alert, work entry, and escalation activity across Managed Services functions including:
  • Wetstock
  • Compliance
  • Forecourt
  • Media
  • Application Support
• Provide coaching, guidance, and real‑time feedback to team members through one‑to‑ones, team huddles, and daily interactions.
• Manage and support service escalations, ensuring issues are routed appropriately and driven through to resolution.
• Promote operational excellence by reinforcing standard processes and identifying risks that could impact service delivery.
• Monitor workload, service performance, quality metrics, and trends to proactively address gaps and improve outcomes.
• Collaborate with internal teams and external partners to remove blockers and maintain efficient service flow.
• Support onboarding, training, and ongoing development activities to ensure team readiness and capability.
• Escalate recurring issues and process concerns with clear recommendations for resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, quality, and customer experience.
• Produce operational reporting and performance insights using Power BI and Microsoft Excel.

Experience & Skills

• Supervising or coordinating service delivery, service desk, support, or managed services teams.
• Managing daily operational activities and helping teams achieve service level commitments.
• Monitoring incident, alert, escalation, and work management processes.
• Supporting the triage, routing, and resolution of incidents and customer requests.
• Working with internal stakeholders and external partners to deliver customer‑focused outcomes.
• Supporting customer deployments, implementation activities, and transitions into support operations.
• Tracking service performance measures and identifying operational risks and trends.
• Developing and maintaining process documentation, workflows, and operating procedures.
• Coaching, onboarding, and mentoring team members.
• Driving process consistency and continuous improvement initiatives.
• Using Power BI and Microsoft Excel to analyse data, identify trends, and generate performance insights.

Personal Attributes

• A confident and approachable people leader.
• Highly organised with strong attention to detail.
• Calm under pressure and comfortable managing competing priorities.
• Customer‑focused with excellent communication skills.
• Analytical and data‑driven in your decision‑making.
• Passionate about continuous improvement and operational excellence.

Why Join Us?

• Lead and develop a high‑performing team.
• Influence service quality and customer experience.
• Work with a diverse range of technologies and service areas.
• Drive operational improvements and business performance.
• Build your leadership career within a dynamic and collaborative environment.

Remarks: Apply today and become part of a team committed to delivering outstanding customer outcomes every day.
Skill tags: Power BI Microsoft ExcelWHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology‑driven retail solutions. Born from integrating groups within the Gilbarco Veeder‑Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast‑changing landscape by uniting productivity, automation and multi‑energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

Our commitment to personal growth, work‑life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities.

WHO IS VONTIER TWO

Vontier (NYSE: VNT) is a global industrial technology company. The company has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide.

Health Safety & Environment Leader South Africa

Job Title: Health Safety & Environment Leader South Africa
Location: Johannesburg
Department: EHS
Job Overview
To lead and drive a culture of Health, Safety and Environmental performance across all Gilbarco Veeder Root South Africa operations. Responsible for the implementation, maintenance, and continuous improvement of HSE systems, policies, and compliance programs, ensuring adherence to legal, customer, and corporate requirements. The position plays a key role in enabling operational excellence by embedding a proactive safety culture, strengthening leadership capability and continuous improvement.

Responsibilities

• Lead the development, implementation, and continuous improvement of HSE policies, programs, and management systems.
• Ensure compliance with all applicable legal, customer, corporate, and ISO management system requirements.
• Champion and embed a proactive safety culture.
• Lead incident reporting, investigation, corrective actions, and the implementation of preventive measures.
• Monitor, analyze, and communicate HSE performance, trends, and objectives to support business decision‑making.
• Provide practical HSE guidance and operational support to leaders, employees, contractors, and customers.
• Manage HSE audits, legal compliance processes, and contractor oversight.
• Lead and develop local HSE capability, including coaching operational teams.
• Manage HSE‑related budgets and resources to deliver business objectives efficiently.
• Act as the primary interface with regulatory authorities.
• Identify, assess, and mitigate operational risks.

Required Skills / Qualifications / Certifications / Tech StackEssential

• Bachelor's degree in Occupational Health & Safety, Environmental Management, Engineering, or a related discipline.
• 8‑10 years of progressive HSE experience, with at least 3‑5 years in a leadership or management role.
• Strong knowledge of South African health, safety, and environmental legislation and regulatory requirements.
• Registration with SACMP.
• Experience supporting high‑risk operational environments.
• Demonstrated experience in risk management, incident investigation, contractor management, and compliance auditing.
• Lead Auditor qualification or equivalent audit experience.
• Strong working knowledge of ISO 45001 (Occupational Health & Safety) and ISO 14001 (Environmental Management Systems).
• Proven ability to implement and drive HSE strategies, culture change initiatives, and continuous improvement programs.
• Excellent stakeholder management, communication, and influencing skills.
• Strong communication skills in written and spoken English.
• Strong proficiency in modern digital workplace technologies.

Preferable

• Experience with HSE management systems, electronic reporting platforms, and data analytics tools.
• Ability to analyze HSE performance data, identify trends, and translate insights into operational improvements.
• Comfortable working in a digital environment and leveraging technology, automation, and AI‑enabled tools to improve HSE performance and efficiency.