Strategic FP&A Analyst - BPO Growth & Performance

Sitel Corp.; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical Aid

Pension

Job summary

Foundever in Cape Town seeks an experienced Team Manager - FP&A to deliver planning, forecasting, reporting, and analytical support within a fast-paced BPO environment. You will act as a strategic finance partner, delivering insights for profitability, client performance, and growth.

Although at Team Manager level, this role operates as an individual contributor with strong commercial acumen and advanced analytics, partnering with Operations and Client Services to drive financial performance and

Qualifications

• Degree in Finance, Accounting, Economics, Business Management, or related field.
• CIMA/ACCA/CA(SA) or related qualification advantageous.
• 4–6 years in FP&A, Commercial Finance, Mgt Accounting, or Financial Analyst roles.
• Experience in BPO/contact centre or operational services preferred.
• Strong Excel, budgeting, variance analysis, and reporting skills.
• Experience with BI, Power BI, Hyperion, SAP/Oracle is advantageous.

Responsibilities

• Lead FP&A activities across business units or portfolios.
• Budgeting, forecasting, and long-range planning processes.
• Deliver financial reporting, variance analysis, and insights.
• Collaborate with Ops, WFM, Recruitment, HR, and Client Services.
• Analyze revenue, costs, margins, headcount, KPIs for risks and opportunities.
• Develop financial models and scenario analyses for planning.
• Provide monthly commentary and leadership presentations.
• Monitor performance against budgets and targets.
• Support pricing, business cases, and financial evaluations.
• Identify cost drivers and improvement opportunities from analysis.
• Ensure data accuracy across reporting and planning activities.
• Work with Finance and Ops during month-end and QBRs.
• Support automation and improvements for reporting and analytics.
• Ensure compliance with financial controls and governance.

Skills

AdvancedExcel

Stakeholder management

Analytical thinking

Commercial awareness

Attention to detail

Independent working

Multitasking

Education

Degree in Finance/Accounting/Economics/Business Management

Tools

Power BI

Hyperion

SAP

Oracle

Job description

Foundever in Cape Town seeks an experienced Team Manager - FP&A to deliver planning, forecasting, reporting, and analytical support within a fast-paced BPO environment. You will act as a strategic finance partner, delivering insights for profitability, client performance, and growth.

Although at Team Manager level, this role operates as an individual contributor with strong commercial acumen and advanced analytics, partnering with Operations and Client Services to drive financial performance and