Strategic Data Insights Manager

Empact Group; Johannesburg; On-site; ZAR 50 000 - 90 000; Full time

Job summary

An established industry player is on the lookout for a Strategic Data Insights Manager to harness operational data for driving business growth. This exciting role combines data analytics, client engagement, and strategic insights, making it perfect for a commercially savvy professional. You'll analyze trends, develop insightful reports, and engage with clients to enhance their facilities management operations. If you're passionate about translating data into actionable business opportunities and thrive in a dynamic environment, this role offers a fantastic chance to make a significant impact.

Qualifications

• 3-5 years in data analytics, business intelligence, or operations analytics.
• Bachelor’s degree in Business Analytics, Data Science, or related field.

Responsibilities

• Analyze operational and performance data to uncover trends and opportunities.
• Develop customized reports and dashboards for client decision-making.

Skills

Data Analysis

Business Intelligence

Client Engagement

Sales Analytics

Data Storytelling

Education

Bachelor's degree in Business Analytics

3-5 years in data analytics

Tools

Power BI

Tableau

Excel

SQL

Python

Job description

Job title : Strategic Data Insights Manager

Job Location : Gauteng, Johannesburg Deadline : May 29, 2025 Quick Recommended Links

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Main Purpose of the role :

• We are seeking a Strategic Data Insights Manager to leverage operational and client data from our facilities Management systems to drive business growth and client decision-making. This role blends business development, data analytics, strategic insights, and client engagement, making it ideal for a commercially savvy data professional who can translate numbers into business opportunities.

Education and experience required :

• Bachelor’s degree in Business Analytics, Data Science, Engineering, Finance, or a related field.
• 3 – 5 years in data analytics, business intelligence, or operations analytics
• 2+ years in a client-facing or commercial role (e.g., sales, account management or similar)
• Strong experience in data analysis, business intelligence, or sales analytics, preferably within facilities management, real estate, or services industries.
• Proficiency in Excel, Power BI, Tableau, or other visualization tools.
• Familiarity with SQL, Python, or R is a plus but not required.
• Experience working with CAFM systems, ERP platforms, or operational data tools is highly advantageous.

Key Areas of responsibility :

Data Analytics & Insights

• Analyse operational, financial, and performance data from the CAFM system to uncover trends, inefficiencies, and opportunities.
• Develop customized reports and dashboards to support client decision-making and optimize facilities management operations.
• Identify patterns in service performance, cost savings, asset utilization, and maintenance trends to demonstrate business value to clients.
• Use predictive analytics to forecast maintenance needs, cost projections, and business opportunities.

Client Engagement & Business Growth

• Work closely with regional managers and the sales team to present data-driven insights that enhance client retention and growth.
• Prepare compelling data-driven presentations for client meetings, showcasing operational efficiencies and value-added services.
• Partner with clients to develop strategic recommendations that optimize their facilities management operations.
• Leverage data storytelling to support upselling and cross-selling initiatives at existing sites.

Sales & Business Development Support

• Proactively identify, pursue, and lead new business opportunities in line with the company’s growth strategy.
• Drive the full sales process from prospecting to contract negotiation, ensuring a strong pipeline of opportunities.
• Build and maintain relationships with prospective clients, understanding their needs and positioning the company’s value proposition effectively.
• Provide data-backed insights to support proposals and bids for new business opportunities.
• Assist in crafting ROI models that demonstrate the financial and operational benefits of our services.
• Collaborate with internal teams to develop competitive proposals and solutions tailored to client requirements.
• Use data to support and guide operational teams in identifying upselling and cross-selling opportunities within existing client accounts.
• Monitor market trends and competitor activity to inform business development strategies.
• Work with marketing and sales teams to create case studies, white papers, and industry benchmarking reports using company data.
• Develop custom reports for prospective clients that highlight cost-saving potential and operational efficiencies.

Continuous Improvement & Technology Adoption

• Collaborate with the operations and technology teams to refine how data is captured, structured, and analyzed.
• Identify opportunities to automate reporting and analytics within the CAFM system.
• Stay updated on data visualization tools, AI analytics, and industry best practices to enhance data-driven decision-making.

Knowledge Skills and Competencies required :

• Strong ability to interpret data in a business context and translate insights into actionable recommendations.
• Excellent presentation and storytelling skills to communicate data-driven findings to non-technical stakeholders.
• Experience in client-facing roles, sales support, or account management is a strong advantage.
• A natural business mindset with the ability to identify revenue-generating opportunities from data insights.

Soft Skills & Mindset :

• Strategic thinker with an analytical and problem-solving mindset.
• Ability to work cross-functionally with sales, operations, and technology teams.
• Strong communication and persuasion skills, with the ability to simplify complex data for decision-makers.
• Proactive, self-driven, and adaptable to a fast-moving business environment.
• An Influencer - charismatic, persuasive, and excel at building relationships, good at selling ideas and services.
• Loves engaging with people, storytelling.
• Detail-focused, accurate, and thrives in working with data and systems.
• Systematic, values precision, analysis and great at interrogating datasets for meaningful insights