Store Team Lead - Sales Growth & Customer Excellence

Keystone Apparel Company (Pty) Ltd; Gqeberha; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd in Gqeberha is seeking an Assistant Store Manager to support store management and staff in achieving sales goals and delivering excellent customer service.

You will lead a high-performing team, ensure store standards, supervise scheduling, and coordinate with HQ on HR, operations and loss prevention. This role requires a hands-on leader with a focus on profitability and customer satisfaction in a busy retail environment.

Responsibilities

• Lead and coach a high performance team to drive sales and meet targets.
• Ensure customer satisfaction, productivity, profitability, and compliance.
• Manage store staff to achieve or exceed sales goals.
• Identify actions to drive sales generation and meet goals.
• Enhance seamless customer service with a friendly, knowledgeable approach.
• Maintain store presentation standards.
• Communicate merchandise sell-through and market trends to HQ.
• Handle HR, operations and loss-prevention issues with HQ.
• Ensure proper staff scheduling.
• Open and/or close the store effectively.
• Attend regularly with full-time commitment.
• Perform additional managerial duties as necessary.

Job description

Keystone Apparel Company (Pty) Ltd in Gqeberha is seeking an Assistant Store Manager to support store management and staff in achieving sales goals and delivering excellent customer service.

You will lead a high-performing team, ensure store standards, supervise scheduling, and coordinate with HQ on HR, operations and loss prevention. This role requires a hands-on leader with a focus on profitability and customer satisfaction in a busy retail environment.