Store Manager (With Food Retail Management Experience) - GAME - Lephalale - Limpopo

About the Company: To create an ultimate shopping experience through effective leadership and execution of various sales and merchandising functions within the store. To maximise profitability by understanding the relevant target markets and leading teams to drive a customer centric environment. To initiate and execute various strategies to improve store performance and enhance team productivity.

About the Role: To demonstrate and ensure all associates project a positive attitude to customers by serving customers promptly, efficiently and in a courteous manner (Greet, Thank, Help). To enhance a customer experience by recognizing and resolving conflict promptly, i.e. customer queries or complaints. To embrace and enforce the “sunset rule” today's work today. To ensure that teams understand and execute the various customer experience initiatives as per company requirement. To develop and implement the action plans derived from the customer experience reports. To ensure that all associates are attired as per company standards. To ensure associates within his/her control have the required skills and product knowledge to provide excellent levels of customer service. To ensure associates build a relationship with and deliver service to customers with a specific focus on fulfilling customer needs. To ensure optimum service levels in areas of responsibility.

Responsibilities:

1. Customer Experience
2. Sales
3. Expenses
4. Stock Loss
5. Inventory Management
6. Merchandise
7. Leadership
8. General

Qualifications:

1. Qualifications: Matric, Relevant tertiary qualification advantageous
2. Experience: 5 years retail experience, in a senior management role

Required Skills:

1. Talent Management
2. Emotional Intelligence
3. Planning and improvement
4. Manage execution & results
5. Customer centric
6. Use appropriate judgment
7. Performance Management
8. Manage ethics & compliance
9. Agile
10. Strategic and Planning skills
11. Solution driven