Store Manager - The Bed Store - Malmesbury

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

TFG is looking for a Retail Sales Associate to join their team in Wes-Kaap, South Africa. The role involves maximizing sales, providing excellent customer service, managing stock, and ensuring the showroom is presentable. Candidates must have a Matric qualification, preferably with previous sales experience, and a strong understanding of the retail environment.

Qualifications

• 2–3 years of retail sales experience required.
• Furniture/Bedding sales experience preferred.
• Minimum average sales of R200k.

Responsibilities

• Providing excellent customer service at all times.
• Assisting shoppers in finding the goods and products they seek.
• Managing customer complaints effectively.

Skills

Attention to detail

Excellent customer communication skills

Time management

Teamwork skills

Ability to handle conflict

Systematic work approach

Engaging personality

Smart appearance and articulate communication

Education

Matric qualification

Sales qualification

Job description

Job Description

Key Responsibility Areas:

• Sales maximization
• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Ensuring the showroom looks presentable at all times
• Involved in stock control and management
• Assisting shoppers in finding the goods and products they seek
• Processing cash and card payments responsibly
• Stocking shelves with merchandise
• Answering customer queries
• Reporting discrepancies and issues to the supervisor
• Providing advice and guidance on product selection
• Balancing cash registers with receipts
• Handling customer refunds
• Maintaining store cleanliness, including hovering and mopping
• Managing customer complaints effectively
• Working within established guidelines, especially regarding brands
• Attaching price tags to merchandise on the shop floor
• Ensuring store security and being vigilant against shoplifters and fraudulent credit cards
• Receiving and storing large stock deliveries
• Staying updated on special promotions and setting up displays

Qualifications and Experience:

• Matric qualification
• Sales qualification advantageous
• 2–3 years retail sales experience
• Minimum average sales of 200k
• Furniture/Bedding sales experience preferred
• Computer literacy

Skills:

• Systematic work approach
• Excellent customer communication skills
• Good telephone etiquette
• Attention to detail
• Time management
• Internal motivation
• Ability to handle conflict
• Ability to work under pressure
• Friendly, motivated, and calm demeanor
• Engaging personality
• Comfortable working with the public
• Confident manner
• Helpful and polite attitude
• Physical fitness for standing and lifting
• Understanding of sales area (retail, FMCG, sports equipment, etc.)
• Teamwork skills
• Knowledge of inventory techniques
• Smart appearance and articulate communication

Note: Preference given to employees from designated groups in line with the Employment Equity Act, No. 55 of 1998.

About Us

At TFG, our people are our greatest asset. We are a diversified retail portfolio of 34 brands that inspire our customers to live their best lives. Our vision is to create remarkable omnichannel experiences. Join us for endless growth opportunities and be part of a purpose-led business making a significant industry impact.