Store Manager - SAB (Canal Walk)

Media24; Wes-Kaap; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in luxury cosmetics is seeking a Boutique Store Manager to oversee operations at a standalone boutique. The role focuses on maximizing profitability through exceptional customer service, efficient merchandise management, and effective people management. Candidates should have a strong retail and cosmetics background and experience in team leadership.

Qualifications

• Minimum 3 years experience in retail and cosmetics store management.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Beauty/Make-Up qualification advantageous.

Responsibilities

• Delivering exceptional customer service and maintaining store standards.
• Managing stock and ensuring adherence to brand guidelines.
• Recruiting, training, and managing sales staff to drive performance.

Skills

Customer Service

Sales Generation

Stock Management

Team Leadership

Performance Monitoring

Education

Matric certificate

Minimum 3 years retail and cosmetics store management experience

Store Manager experience

Beauty/Make-Up qualification

Tools

MS Word

PowerPoint

Excel

Job description

Boutique Store Manager – Chanel

Position: Boutique Store Manager - Standalone Boutique

Department: Sales

Reporting to: RDM

About the Company: The Prestige Cosmetics Group, a subsidiary of CAVI Brands, is a leading distributor of luxury fragrances, cosmetics, and skincare in Southern Africa. Brands include Chanel, Bulgari, La Prairie, and Dolce & Gabbana. The group embodies luxury, sophistication, and excellence, offering exciting opportunities for driven individuals.

Purpose of the Role: To ensure store profitability by focusing on customer service, sales generation, operating expenses, brand standards, and brand image management.

Key Responsibilities:

CUSTOMER SERVICE DELIVERY

• Implement Chanel's customer service strategy, focusing on proactive issue resolution and luxury experience
• Ensure store layout, merchandising, signage, and visual displays meet brand standards
• Manage stock pipeline and display according to brand guidelines
• Implement store promotions, events, and communications timely and correctly
• Maintain appropriate staffing levels for optimal customer service
• Monitor performance metrics and address issues to meet targets
• Drive IPT to a target of 2.5
• Achieve sales targets through brand incentives

MERCHANDISE MANAGEMENT

• Analyze stock reports weekly to assess store performance
• Communicate stock issues to Line Manager
• Ensure stock control and SOP adherence
• Plan stock and tester needs, place orders, and follow up
• Manage supplies and tools, ensuring availability
• Maintain stock versus tester ratio for efficiency
• Report maintenance issues and follow up for resolution

PEOPLE MANAGEMENT

• Assist in recruitment and induction of new staff
• Manage performance, provide feedback, coaching, and mentoring
• Develop IDPs and identify training needs
• Attend training and ensure application on the shop floor
• Foster a motivated and harmonious work environment
• Handle daily team issues and conduct regular meetings
• Review performance quarterly and conduct monthly one-on-ones

BUSINESS PERFORMANCE

• Analyze budgets, set targets, and manage expenses
• Monitor stock loss and security risks
• Ensure OHASA compliance

MARKET INTELLIGENCE

• Conduct competitor and socio-economic scans
• Execute promotional activities per brand guidelines
• Align merchandise and services with customer trends

STAKEHOLDER MANAGEMENT

• Uphold client experience standards
• Build management relationships
• Oversee CRM and customer communication
• Grow customer database and manage complaints

ADMINISTRATION

• Track sales and competitor activities
• Manage store schedules, leave, claims, and reports

Core Competencies:

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Customer Expectations
• Coping with Pressure

Qualifications:

• Matric certificate
• Minimum 3 years retail and cosmetics store management experience
• Store Manager experience essential
• Beauty/Make-Up qualification advantageous
• Proficiency in MS Word, PowerPoint, Excel