Store Manager - Sab (Canal Walk)

The Prestige Cosmetics Group; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at a prestigious retail location. This role focuses on enhancing customer experiences, driving sales, and ensuring effective team management. The ideal candidate will possess strong retail management skills and a passion for the cosmetics industry. You will be responsible for maintaining brand standards and implementing strategic initiatives to optimize store performance. Join a forward-thinking company that values innovation and excellence, and make a significant impact in the world of beauty and retail.

Qualifications

• 3+ years of retail and cosmetics store management experience.
• Proficiency in MS Office tools and experience in procurement.

Responsibilities

• Ensure exceptional customer service and manage store operations.
• Analyze budgets and set sales targets while managing expenses.

Skills

Customer Service

Sales Generation

People Management

Stock Management

Market Intelligence

Education

Matric Certificate

Beauty/Make-Up Certification

Tools

MS Word

PowerPoint

Excel

Job description

Join to apply for the Store Manager - SAB (Canal Walk) role at The Prestige Cosmetics Group

Job title: Store Manager - SAB (Canal Walk)

Job Location: Western Cape, Cape Town

Deadline: May 16

Purpose of the Role

To ensure the store's profitability by focusing on customer service, sales generation, managing operating expenses, implementing brand and company standards, establishing effective people and process management practices, and building the brand image and awareness.

Key Responsibilities

1. CUSTOMER SERVICE DELIVERY

• Implement Chanel customer service strategies with a focus on proactive issue resolution and a luxury experience.
• Ensure store layout, merchandising, signage, and visual displays meet brand standards.
• Manage stock pipeline and display in accordance with brand guidelines.
• Coordinate store promotions, events, and brand communications.
• Maintain appropriate staffing levels and monitor performance metrics like IPT and sales incentives.

MERCHANDISE MANAGEMENT

• Analyze stock reports weekly and communicate issues to the Line Manager.
• Ensure stock control and SOP adherence.
• Plan stock needs and ensure timely orders.
• Maintain stock versus tester ratio and resolve maintenance issues.

PEOPLE MANAGEMENT

• Assist recruitment and induct new staff.
• Manage performance and development of team members.
• Address daily team issues and conduct regular meetings and performance reviews.

BUSINESS PERFORMANCE

• Analyze budgets and set sales and expense targets.
• Manage expenses and stock loss within norms.

MARKET INTELLIGENCE

• Conduct environmental scans and adjust business plans accordingly.
• Ensure promotional activities align with brand standards and customer trends.

STAKEHOLDER MANAGEMENT

• Uphold client experience standards and build management relationships.
• Oversee CRM and customer retention strategies.

ADMINISTRATION

• Maintain sales tracking, competitor analysis, and store schedules.
• Manage leave, overtime claims, and store checklists.

Requirements / Qualifications

• Matric certificate.
• Minimum 3 years retail and cosmetics store management experience.
• Store Manager experience required.
• Beauty/Make-Up certification advantageous.
• Proficiency in MS Word, PowerPoint, and Excel.
• Experience in storekeeping and procurement.