Store Manager (Retail)

AtripleA Recruitment & Temps; Boksburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A recruitment agency in Boksburg is seeking a Store Manager to oversee all store operations, including customer service and team leadership. The ideal candidate will have experience managing teams, strong organizational skills, and proficiency in English and Afrikaans. Responsibilities include driving sales, managing budget, and enhancing employee training. Competitive salary of R30 000 – R40 000 offered.

Qualifications

• Experience managing 20-30 people.
• Excellent verbal and written communication ability.
• Language proficiency in English and Afrikaans.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Meet goals and metrics set out in the Ops scorecard.

Skills

Communication skills

Organizational skills

Interpersonal skills

Dependability

Computer literate

Ability to identify and resolve problems

Ability to work with numbers

Education

Matric

Job description

Overview

Store Manager – Location: Boksburg — Salary: R30 000 – R40 000

Our client is looking for a Store Manager who will be responsible for maintaining customer service, taking control of the entire operation and taking responsibility for all tasks and duties in the manager's portfolio as well as accountability of all duties of immediate subordinates.

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities; implement and execute action plan based on departmental performance and monthly expenses
• Meet goals and metrics set out in the Ops scorecard
• Manage budget and ensure all expenses stay within the set parameters
• Develop and motivate branch personnel by providing training, coaching, development and motivation through E-learning, on-the-job training and supplier training
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards and comply with all regulations / applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
• Weekly meeting with admin supervisor / floor manager and receiving supervisor (separate meeting template to be distributed)
• Weekly stock meeting with floor manager / Receiving supervisor to ensure all areas of responsibility are recorded and monitored

Key Value Indicators

• Monitor and report weekly on Sales to budget / Sales vs. last year; GP to budget / GP vs. last year
• Sales employee performance and commission; daily sales meeting must be held
• Measure and draw conclusions from footfall compared to last year
• Departmental performance breakdown and action plan for areas that are out of line
• Aged stock action plan to drive it down and minimize cash investment in old stock
• Measuring and reporting weekly on repair status
• Stock received (POD sign-off vs capturing on system); assess time lapse
• Monthly staff schedule / Weekend staff schedule drawn up a month in advance and communicated to staff to ensure time and attendance is monitored and recorded
• Top 100 metrics measured bi-weekly to identify popular lines that are out of stock and communicate with the merch team
• E-learning initiative presented to all staff; all personnel must participate on a rolling three-month basis
• Corrective actions after mystery shopper visits communicated to all staff; monthly customer service score must be above the benchmark indicated by the Ops scorecard
• Hazard counts and stock adjustments measured weekly (with corrective action if applicable)
• Floor walk document followed by floor manager and checked by the store manager
• General feedback on meetings communicated to Ops executive weekly

Requirements

• Matric
• Experience managing 20-30 people
• Communication skills
• Prioritizing
• Organizational skills
• Interpersonal skills
• Dependability
• Computer literate
• Excellent verbal and written communication ability
• Ability to identify and resolve problems in a timely and accurate manner
• Language – proficient in English and Afrikaans
• Ability to work with numbers

AtripleA Recruitment and Temps