Store Manager Pavillion Miladys

Mr Price Group; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail company in Durban seeks a Store Manager to oversee daily operations, ensure stock management, boost sales, and maintain customer service standards. The ideal candidate has at least 3 years of experience in a managerial role and a strong background in sales and customer service management. This role emphasizes leadership and development of store staff while achieving KPIs and operational goals.

Qualifications

• 3 years’ experience in a store managerial position.
• Understanding of retail trade and brand management.
• Ability to analyze sales & profitability reports.

Responsibilities

• Lead and manage daily operations to meet store objectives.
• Ensure compliance with policies and procedures.
• Drive team to achieve store KPIs aligned with company values.

Skills

Sales & service management

Communication skills

Computer literacy

Education

Grade 12 or equivalent

Job description

Job Description

We’re looking for a strong, vibrant and self- disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

A day in your life

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

What experience we are looking for?

• Grade: 12 or equivalent
• 3 Years’ experience in a store managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.