Store Manager Mr Price Kids

Mr Price; Midrand; On-site; ZAR 150,000 - 350,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead daily operations in a vibrant retail environment. This role involves managing stock, driving sales growth, and ensuring exceptional customer experiences while fostering team development and compliance with company standards. The ideal candidate will bring 3 to 5 years of retail management experience, a strong grasp of sales and service management, and proficiency in MS Office. Join a forward-thinking company that values innovation and customer satisfaction, and take your career to the next level in a rewarding and supportive atmosphere.

Qualifications

• 3 to 5 years of experience in retail store management.
• Strong knowledge of sales and service management.

Responsibilities

• Lead daily store operations to meet objectives and targets.
• Analyze sales reports and implement operational action plans.
• Ensure customer experience processes are maintained.

Skills

Sales Management

Customer Service

Stock Management

Leadership

Budgeting

Education

Grade 12

Tools

MS Office

Job description

Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability :

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness.
• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping to meet customer service standards).

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

Minimum Requirements:

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Proficiency in MS Office.
• Business understanding of retail trade, brand, customer & product.