Store Manager Mr Price Cellular - Balfour Mall Johannesburg

Mr Price Group; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail company in Johannesburg is seeking a Store Manager to lead operations, drive sales growth, and ensure excellent customer experience at their store. The ideal candidate will have at least 3 years of retail management experience and strong skills in sales management and communication. This role includes responsibility for stock management, compliance checks, and team development.

Qualifications

• Minimum 3 years' experience in a store management position.
• Understanding of retail trade, branding, customer service, cellular and mobile products.

Responsibilities

• Lead and manage daily operations, sales growth, and profitability objectives.
• Conduct compliance checks and ensure customer experience standards.
• Implement innovation initiatives from Head Office.

Skills

Sales & service management

Budgeting

Computer literacy

Communication

Education

NQF level 4 (Grade 12) or equivalent

Job description

Job Title: Store Manager Mr Price Cellular - Balfour Mall Johannesburg

Job Location: Gauteng, Johannesburg

Deadline: August 30, 2025

Job Description

Lead and manage the daily operations of a Mr Price Money Cellular store to ensure that the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received and unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability:

• Analyse sales and profitability reports in-store to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
• Review and stay updated on in-store product performance to provide feedback to the support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping. Drive credit, insurance, mobile, and cellular performance to meet budget.

Risk Management:

• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, security, etc.) to ensure compliance with policies and procedures.

Customer Experience Management:

• Ensure the implementation of customer experience processes, including business instruction execution, markdowns, repricing, promotions, visual standards, customer feedback, and housekeeping, to meet service standards.

Leadership & Development:

• Lead and motivate the team to achieve KPIs and operational goals aligned with company values.
• Identify and drive training, coaching, and development needs, focusing on talent management and succession planning.
• Recruit, manage performance, and administer HR policies.

Innovation:

• Implement innovation initiatives from Head Office (e.g., Mpos, MRP Empower, E-docs, Money Hub) to enhance customer satisfaction and store processes.

Qualifications

• NQF level 4 (Grade 12) or equivalent
• Minimum 3 years' experience in a store management position
• Skills in sales & service management, budgeting, computer literacy, and communication
• Understanding of retail trade, branding, customer service, cellular, mobile, new accounts, and insurance products