Store Manager Mr Price Cellular - Balfour Mall Johannesburg

Mr Price; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Store Manager to lead daily operations, manage stock, and enhance sales performance. The ideal candidate will have at least 3 years of experience in store management and skills in sales management and budgeting. The role includes responsibilities in customer experience, compliance checks, and team development. This position offers opportunities for growth within a dynamic environment.

Qualifications

• At least 3 years of experience in a store management position.
• Understanding of retail trade, brand, customer service, cellular, mobile, new accounts, and insurance products.

Responsibilities

• Lead and manage daily operations of the store.
• Monitor and manage stock levels.
• Analyze sales and profitability reports.
• Ensure compliance with policies and procedures.
• Drive training and development needs within the team.
• Implement innovation initiatives from Head Office.

Skills

Sales & service management

Budgeting

Computer literacy

Communication

Education

NQF level 4 (Grade 12) or equivalent

Job description

Lead and manage the daily operations of a Mr Price Money cellular store to ensure that the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received and unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks such as stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability :

• Analyze sales and profitability reports in-store to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
• Review and stay updated on in-store product performance to provide feedback to the support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping. Drive credit, insurance, mobile, and cellular performance to meet the budget.

Risk Management :

• Conduct compliance checks through defined processes such as admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, and security to ensure compliance with policies and procedures.

Customer Experience Management :

• Ensure the implementation of customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer feedback, visual standards, and housekeeping to meet customer service standards.

Leadership & Development :

• Lead and motivate the team within the store to achieve KPIs and operational strategies aligned with company values.
• Identify and drive training, coaching, and development needs focusing on talent management and succession planning.
• Recruit, manage performance, and administer HR policies in accordance with company procedures.

Innovation :

• Implement innovation initiatives from Head Office such as Mpos, MRP Empower, E-docs, and Money Hub to enhance customer experience and store efficiency.

Minimum Requirements :

• NQF level 4 (Grade 12) or equivalent
• At least 3 years of experience in a store management position
• Skills in sales & service management, budgeting, computer literacy, and communication
• Understanding of retail trade, brand, customer service, cellular, mobile, new accounts, and insurance products

Mr Price Group Limited is an equal opportunity employer committed to Employment Equity.