Store Manager Mr Price Cellular

Mr Price; Qonce; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead the daily operations of a retail store. This role involves driving sales growth, managing stock levels, and ensuring exceptional customer experiences. The ideal candidate will have a strong background in retail management, with a focus on team leadership and operational efficiency. You will collaborate with management to analyze sales performance and implement innovative initiatives to enhance store operations. If you are passionate about retail and customer service, this is an exciting opportunity to make a significant impact in a vibrant environment.

Qualifications

• 3+ years of experience in a store management position.
• Strong understanding of retail trade and customer service.

Responsibilities

• Lead daily operations to meet store targets and customer service standards.
• Analyze sales reports and implement strategies for growth.
• Ensure compliance with health and safety standards.

Skills

Team Leadership

Sales Analysis

Customer Service

Stock Management

Retail Operations

Education

NQF Level 4 (Grade 12)

Tools

POS Systems

Inventory Management Software

Job description

Lead and manage the daily operations of a Mr Price Money cellular store to ensure that the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Stock Management :

• Ensure that stock is accurately received and unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes such as stock counts, stock takes, and stock loss action plans to mitigate risks and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability :

• Analyze sales and profitability reports in-store to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
• Review and stay updated on in-store product performance to provide feedback to the support center and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping. Drive credit, insurance, mobile, and cellular performance to meet the budget.
• Conduct compliance checks through defined processes, including admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, and security to ensure policy and procedure adherence.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes, including executing business instruction letters, markdowns, repricing, promotions, customer feedback, visual standards, and general housekeeping to meet customer service standards.

Leadership & Development :

• Lead and drive the team within the store to achieve KPIs and operational strategies aligned with company values.
• Identify and drive training, coaching, and development needs focusing on talent management and succession planning.
• Recruit, administer, and manage performance in accordance with company policies and procedures.
• Implement innovation initiatives from Head Office, such as Mpos, MRP Empower, E-docs, and Money Hub, to enhance customer experience and store efficiency.

Minimum Requirements :

• NQF level 4 (Grade 12) or equivalent.
• At least 3 years of experience in a store management position.
• Understanding of retail trade, brand, customer service, cellular, mobile, new accounts, and insurance products.