Store Manager Mr Price Cellular

Mr Price; Newcastle; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead daily operations at a retail location. This role involves ensuring customer satisfaction, managing stock levels, and driving sales performance. The ideal candidate will have a strong background in retail management, with the ability to analyze sales data and implement innovative strategies to enhance the customer experience. Join a forward-thinking company that values leadership and development, and be part of a team that strives to exceed expectations and achieve operational excellence.

Qualifications

• 3 years' experience in a store management position required.
• Understanding of retail trade, customer service, and insurance products.

Responsibilities

• Lead daily operations to meet store targets and customer service standards.
• Manage stock levels and oversee stockroom maintenance.
• Drive sales growth and ensure compliance with policies.

Skills

Leadership

Customer Service

Sales Analysis

Stock Management

Retail Operations

Education

NQF level 4 (Grade 12) or equivalent

Job description

Lead and manage the daily operations of a Mr Price Money Cellular store to ensure that the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss) and ensure adequate stock on hand).
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to the support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing and competitor shopping. Drive credit, insurance, mobile, and cellular performance to achieve the agreed budget.
• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security) to ensure and enforce overall compliance with policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Ensure implementation of innovation initiatives from Head Office (Mpos, MRP Empower, E-docs, and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Minimum Requirements:

• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.