Store Manager Miladys Pavillion Durban

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A major retail company in KwaZulu-Natal is seeking a Store Manager to oversee daily operations, manage stock, drive sales growth, and lead the team. The ideal candidate must have at least 3 years of managerial experience in retail and possess strong communication skills. This role focuses on meeting operational targets and enhancing customer experience while adhering to company policies.

Qualifications

• At least 3 years’ experience in a store managerial position.
• Experience in sales and service management.
• Understanding of brand, customer, and product management.

Responsibilities

• Manage daily operations of the store to meet objectives and customer service standards.
• Analyze sales and profitability reports and propose operational action plans.
• Lead and develop the store team to achieve KPIs aligned with company values.

Skills

Sales and service management

Strong communication skills

Computer literacy

Retail trade experience

Leadership and team management

Education

Grade 12 or equivalent

Job description

We’re looking for a strong, vibrant, and self-disciplined Store Manager to lead and manage the daily operations of a store, ensuring that overall objectives, store targets, and customer service standards are met and exceeded.

A day in your life

Stock Management :

• Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks such as stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability :

• Analyze sales and profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and stay updated on in-store product performance to provide feedback to the support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing, competitor shopping, partnering or participating in local events, and driving new accounts or memberships as per targets (if applicable).

Risk Management :

• Conduct compliance checks through defined processes, including admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health and safety standards, weekly hanger counts, and security measures to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure the implementation of customer experience processes through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy aligned with company values.
• Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, manage performance, and administer staff in accordance with company policies and procedures.

What experience we are looking for?

• Grade 12 or equivalent.
• At least 3 years’ experience in a store managerial position.
• Experience in sales and service management.
• Computer literacy.
• Strong communication skills.
• Experience in retail trade.
• Understanding of brand, customer, and product management.

Mr Price Group Limited is an equal opportunity employer and is committed to employment equity.