Store Manager Miladys New Castle KZN

Mr Price; Newcastle; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Newcastle is seeking a vibrant Store Manager to lead daily operations, ensure effective stock management, drive sales growth, and enhance customer experience. The ideal candidate will have at least 3 years of managerial experience and strong communication skills. Join this dynamic team to help achieve store objectives and maintain high customer service standards.

Qualifications

• Minimum of 3 years’ experience in a store managerial position.
• Strong leadership abilities to manage team performances.
• Ability to analyze sales and profitability reports.

Responsibilities

• Lead and manage daily operations of the store.
• Ensure compliance with stock management and customer experience standards.
• Conduct compliance checks and audits to mitigate risks.

Skills

Sales & service management

Communication skills

Computer literacy

Retail trade

Brand understanding

Customer understanding

Product understanding

Education

Grade 12 or equivalent

Job description

We’re looking for a strong, vibrant and self-disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met and exceeded.

A day in your life

Stock Management :

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans to mitigate risks (stock loss)) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, and returns.

Sales Growth & Profitability :

• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events, and driving new accounts/memberships per targets (if applicable).

Risk Management :

• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management :

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards).

Leadership & Development :

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

What experience we are looking for?

• Grade: 12 or equivalent
• 3 Years’ experience in a store managerial position.
• Sales & service management.
• Computer literacy.
• Communication skills.
• Retail trade.
• Brand, customer & product understanding.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.