Store Manager (Medium) - Clicks Dobsonville

Clicks Group; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the FMCG sector is seeking a dynamic Store Manager to lead operations in Soweto. This role is pivotal in driving sales, managing stock, and ensuring exceptional customer service. The successful candidate will possess strong managerial and financial skills, with a proven track record in retail management. You will be responsible for fostering a high-performing team and ensuring compliance with company standards. Join this forward-thinking company and contribute to its vision of being the first choice in health and beauty retail.

Qualifications

• 5+ years in store management within a retail/FMCG environment.
• Experience managing a diverse workforce and financial management.

Responsibilities

• Drive store's financial performance and maximize sales.
• Manage operational activities, including stock and expenses.
• Lead and develop store team for high performance.

Skills

Strong managerial skills

Results and target-driven mindset

Planning and organizing abilities

Problem-solving skills

Strong customer orientation

Effective communication skills

Computer literacy

Financial acumen

Education

Grade 12 (Maths 50% and English 50%)

Degree or Diploma in retail/finance management

Job description

Listing reference : click_Listing status : Online

Apply by : 2 May

Position Summary

Industry : FMCG & Supply Management

Job category : Other : FMCG, Retail, Wholesale and Supply Chain

Location : Soweto

Contract : Permanent

EE position : Yes

About Our Company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Description

Job Objectives :

• To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans, and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store aligns with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management, and ongoing development to build capacity and meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and relevant labour models to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to efficiently, including weekly time and attendance and employee records submissions to HR.
• To execute customer service initiatives in-store and take corrective actions that result in a great customer experience, drive customer loyalty, and achieve club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximized.
• To maintain awareness of customer trends, demographics, and needs, and monitor local competitors' activities to capitalize on opportunities.
• To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.
• To foster a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.
• To support the Group's vision to be the customer's first choice health and beauty retailer by embodying and promoting the company values.

Knowledge

• Understanding and application of financial management principles
• Strong retail / FMCG background and understanding of merchandising and promotion principles
• Knowledge of stock, cost, risk, and compliance management procedures
• Customer service excellence principles
• Labour legislation and IR practices
• Competency-based interviewing techniques

Skills

• Strong managerial skills
• Results and target-driven mindset
• Planning and organizing abilities
• Problem-solving skills
• Strong customer orientation
• Effective communication skills
• Computer literacy
• Financial acumen

Competencies

• Leading and Supervising
• Planning and Organizing
• Delivering Results and Meeting Customer Expectations

Desirable: Entrepreneurial and Commercial Thinking, Deciding and Initiating Action, Working with people, Analyzing, Coping with Pressures and Setbacks

Experience

• Minimum 5 years' experience in a store management role within a retail / FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education

Essential: Grade 12 (Maths 50% and English 50%)

Essential: Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)