Store Manager - Mall of Africa

University of Fort Hare; Midrand; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail organization in Midrand is seeking a Store Manager to enhance store performance and inspire staff. The role requires strong leadership, 3+ years of retail management experience, and a focus on customer service. Responsibilities include overseeing daily operations, driving sales, and developing the team. Ideal candidates will possess knowledge of POS systems and effective conflict resolution skills.

Qualifications

• 3+ years' supervisory or management experience in a retail environment.
• Strong knowledge of cash handling and loss prevention procedures.
• Proven ability to manage staff performance and scheduling.

Responsibilities

• Lead by example in delivering outstanding customer service.
• Drive results by meeting KPIs and maintaining operational standards.
• Oversee daily store operations including cash handling and inventory.

Skills

Customer experience

Team leadership

Sales focus

Conflict resolution

Organisational skills

Education

Matric

Tools

POS systems

Inventory management systems

Job description

Note: this description has been refined for structure and readability while preserving the original content.

If you’re motivated by results, love inspiring others, and are ready to shape the future of retail, this could be your next big move!
We are seeking a Store Manager for my clients Mall of Africa store to take full ownership of store performance, creating an environment for both customers and staff, while ensuring operational excellence and sales growth.

Key Responsibilities

• Lead by example in delivering an outstanding customer experience, ensuring your team consistently provides memorable and branded service interactions.
• Drive results by meeting and exceeding KPIs, maintaining high operational standards, and ensuring immaculate merchandising and store presentation.
• Oversee all daily store operations, including opening and closing procedures, cash handling, loss prevention, inventory control, and stock counts.
• Inspire, coach, and develop your team through active performance management, regular product knowledge sessions, and service training.
• Manage staff scheduling, resolve issues effectively, and ensure smooth day-to-day operations in a fast-paced retail environment.
• Foster collaboration by working closely with senior leaders, peers, and partners to achieve business objectives and create a positive team culture.
• Maintain a strong sales focus, identifying opportunities to maximise efficiency and profitability.
• At least 3 years’ supervisory or management experience in a busy retail environment.
• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.
• Proven ability to manage scheduling, staff performance, and conflict resolution.
• Demonstrated success in driving sales and achieving targets in a high-energy setting.
• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.
• Strong organisational, problem-solving, and communication skills.
• Matric

Minimum Requirements

• At least 3 years’ supervisory or management experience in a busy retail environment.
• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.
• Proven ability to manage scheduling, staff performance, and conflict resolution.
• Demonstrated success in driving sales and achieving targets in a high-energy setting.
• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.
• Strong organisational, problem-solving, and communication skills.
• Matric

Please note only shortlisted candidates will be contracted.