Store Manager (Luxury Brands)

Red Ember Recruitment (PTY) Ltd; Bellville; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A recruitment agency is seeking a Store Manager in Durban. The role includes managing sales plans, motivating staff, ensuring customer satisfaction, and maintaining inventory control. The ideal candidate should have a Matric certificate, experience in retail management, and a proven sales record. Competitive benefits and opportunities for growth are available.

Qualifications

• Previous experience in a retail or customer service environment required.
• Proven track record of achieving sales targets necessary.
• 2+ years’ retail management experience preferred.

Responsibilities

• Manage sales plan and set individual targets.
• Develop and lead staff for high performance.
• Ensure exceptional customer service delivery.
• Maintain inventory control and manage stock takes.

Skills

Sales management

Staff motivation

Customer service

Inventory control

Education

Matric certificate

Tertiary retail management or commerce qualification

Job description

Job Description

Red Ember is currently recruiting a Store Manager for Durban.

The client is looking for a Store Manager to Manage multiple store in Durban.Manager functions to ensure achievement of sales and profit objectives, maintenance of service and operational standards and is responsible for the management, motivation and engagement of staff.

ACCOUNTABILITIES : 1. SALES

• Manage sales plan for the store and set individual targets according to hours worked.
• Drive sales to closure by asking questions and making appropriate product recommendations.
• Monitor sales on a daily basis and help find solutions when sales decline.
• Meet with Site / Area Manager regularly to review sales and operational objectives.
• Ensure staff have up-to-date information about procedures, sales and return policies.

Authorise discounts with discretion.

2. PEOPLE MANAGEMENT & DEVELOPMENT

Produce and manage work schedules to optimally staff the store according to peak trading times.

Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.

Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.

Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.

Organise and ensure accurate completion of all daily, weekly and monthly paperwork.

Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & s

Monitor sales and keep staff motivated to meet sales targets.

Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.

Develop, motivate and lead staff ensuring teamwork and positive staff morale.

Manage staff performance consistently so as to meet KPI’s and conduct performance appraisals according to company policy and procedure.

Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.

Draw up training plans and facilitate staff training including onboarding of new recruits.

3. CUSTOMER SERVICE

Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.

Respond to all customer queries and complaints in a timely manner.

Actively build customer relationships to ensure repeat business.

Repairs : Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time.

Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.

Respond to all customer complaints in an effective, professional and timely manner.

4. STOCK CONTROL

Maintain inventory control and secure all merchandise according to plan.

Plan, implement and monitor stock takes.

Respond to stock discrepancies or stock related investigations as advised by Logistics.

Ensure daily stock count with each shift change.

Administer company procedures in order to minimise stock loss.

Investigate discrepancies and report to Site / Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.

Manage shrinkage levels to within the company targeted ratio.

Ensure that all returns and IBT’s are processed timeously, according to company policy and procedure.

5. STORE OPERATIONS

Manage store & stock presentation to standards :

Visual Merchandising

Product & assortment guidelines

Campaign set up

General store appearance and cleanliness

Ensure good housekeeping both inside and outside of the store.

Ensure sufficient cleaning products are available at all times.

Check that daily cash up is carried out correctly and efficiently.

Oversee the store’s finances : ensure control sheets are completed for every shift change & that banking is done daily.

Perform daily cash reconciliation checks

Requirements

Essential : Matric certificate

Preferred : Tertiary retail management or commerce qualification

Essential : Previous experience in a retail or customer service environment

Proven track record of achieving sales targets

Preferred : 2+ years’ retail management experience is preferable

Requirements

Matric 1 - 3 years work experience