Store Manager I 40hr - Exact - Midlands Mall - Pietermaritzburg at The Foschini Group

The Foschini Group; Pietermaritzburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a dynamic retail leader to drive sales and enhance customer satisfaction. This role involves managing a team, controlling expenses, and executing merchandising strategies to meet company standards. The ideal candidate will have a strong customer-focused approach and the ability to inspire and lead a team effectively. If you are passionate about retail and ready to take on new challenges, this opportunity could be your next step in a rewarding career.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• A Matric certificate is required.

Responsibilities

• Driving turnover to achieve targets and controlling expenses.
• Managing stock losses and ensuring customer satisfaction.

Skills

Customer Service Delivery

Negotiation & Selling

Leadership

Planning & Organizing

Customer Loyalty Building

Strategic Sales Planning

Digital Communications

Education

Matric Certificate

Job description

Package & Remuneration
JOB DESCRIPTION

Responsibilities:

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Exprience:

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Please ensure your line Manager is aware regarding your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.