Store Manager – FMCG|Retail

North Coast Labour Consultants CC; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A recruitment agency is seeking a Store Manager for a busy store in Kuils River, Cape Town. The ideal candidate will have 5–10 years of retail management experience, preferably in the FMCG sector. Responsibilities include overseeing daily operations, driving sales, and delivering excellent customer service. Strong leadership and communication skills are essential for this role, along with a diploma or degree in Retail Management or Business Administration.

Qualifications

• 5–10 years’ retail management experience, preferably in FMCG.
• Strong commercial, stock, and people management skills.
• Flexible to work weekends and public holidays.

Responsibilities

• Oversee daily operations of all store departments.
• Drive sales and implement revenue strategies.
• Deliver high levels of customer service.

Skills

Retail management experience

Leadership skills

Customer service orientation

Problem-solving skills

Time management

Education

Diploma/Degree in Retail Management or Business Administration

Finance or Accounting qualification

Tools

Arch retail management system

Microsoft Office

Job description

We’re recruiting for a Store Manager in the FMCG and retail sector.

Our client, a well-established brand, is looking for an experienced Store Manager to oversee all operations, sales, staff, and customer experience at their busy store in Kuils River. This role requires a hands-on leader with strong commercial, stock, and people management skills.

Location: Kuils River, Cape Town

• 5–10 years’ retail management experience (FMCG preferred)
• Diploma/Degree in Retail Management or Business Administration
• Arch system experience preferred
• Flexible to work weekends and public holidays

Key Responsibilities:

• Oversee daily operations of all store departments, ensuring compliance with company policies
• Drive sales and implement strategies to meet monthly and annual revenue targets
• Deliver high levels of customer service and handle escalated queries professionally
• Lead and mentor Assistant Managers and broader store teams
• Manage staff scheduling, performance reviews, and disciplinary processes
• Monitor stock levels, control shrinkage, and maintain merchandising standards
• Negotiate with suppliers and vendors to optimise procurement and pricing
• Prepare and manage store budgets and monthly expense reports
• Analyse sales reports and implement performance-boosting actions
• Ensure full compliance with health, safety, and security regulations

Educational and Other Requirements:

• Diploma or Degree in Retail Management or Business Administration
• Finance or Accounting qualification advantageous
• Excellent leadership, communication, and team management skills
• Sales-driven with a customer-centric mindset
• Detail-oriented with strong organisational and time management abilities
• Excellent problem-solving and decision-making skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience using the Arch retail management system preferred
• Flexible and adaptable to a fast-paced retail environment

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