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A leading retail company in South Africa is seeking a Store Manager for their Kenilworth store. The ideal candidate will have 3 to 5 years of retail management experience and strong skills in coaching, customer service, and operations management. Responsibilities include staff management, inventory control, and maintaining store performance metrics. This role requires effective communication and the ability to work flexible hours.
Our client is searching for a Store Manager for their Kenilworth store.
Key Performance Areas:
Staff Management
Stock Management
Administration
Customer service & Actual Sales
Housekeeping
Achieve set revenues and maintain required margins and KPIs
Ensures effective store facilities management.
Supervises the store employees in the areas of loss prevention, customer services.
Provides management advice to staff on problems/store emergencies
Verifies and monitors hours worked by temps on time sheets, controls overtime usage, etc
Management of expenses to ensure they do not exceed budget e.g. telephone, stationery, petty cash, purchase orders etc
Management of staffing plans
Oversees stock counts
Management of all operations programs
Monitors and orders all store operating and merchandising suppliers e.g. signage, tags, stationery
Cash management: opens and closes store in accordance with established policies and procedures i.e. verifies opening cash balance at each register, run daily bank up, etc.
Oversees daily cash reconciliation and bank deposit procedures
Communicate promotional event information to maximize the result of each event
Execute staff dress in the store.
Perform any and all duties normally assigned to subordinate staff to maintain staff coverage and to lead by example
Job Requirements:
3 to 5 years retail management experience at retail chain, brand or similar retailer
Demonstrable experience in retail management, including experience in coaching and developing people
Ability to use retail business systems and Microsoft Office
Ability to work weekends, evenings and holidays as needed
Ability to communicate in English
Knowledge of retail operations, including Sales and Customer Service, Merchandising and promotional techniques, inventory control and loss prevention.
Strong analytical and negotiation skills are a must
Ability to establish and maintain effective working relationships with individuals from diverse backgrounds such as customers, other employees, and management staff