Store Manager - East London

Headhunters; East London; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail management recruitment firm is seeking a Store Manager in East London / Mthatha. The role involves budget management, stock control, achieving sales targets, and providing exceptional customer service. Applicants should have a diploma or degree in Retail Management, a minimum of 5 years of retail experience, and proficiency in relevant tools. This position offers an opportunity to lead a motivated team in a dynamic retail environment.

Qualifications

• Minimum of 5 years' experience in Retail Store Management.
• Strong leadership and people management skills.
• Excellent customer service orientation and ability to drive sales.

Responsibilities

• Assist with budget preparation and management within the store.
• Manage all aspects of store inventory including ordering and monitoring.
• Ensure the store achieves sales targets across all departments.
• Deliver above-expectation customer service at all times.
• Lead, train, mentor, and develop the store workforce.

Skills

Leadership skills

Financial management

Customer service orientation

MS Office proficiency

Education

Diploma or Degree in Retail Management

Matric / Grade 12

Tools

SAP

Unisolv

Qlikview

Kronos

Job description

Our client in the Retail Industry is currently looking to employ a Store Manager, based in East London / Mthatha.

Requirements

• Matric / Grade 12.
• Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
• Minimum of 5 years’ experience in Retail Store Management.
• Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
• Strong leadership, financial management, and people management skills.
• Excellent customer service orientation and ability to drive sales.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

Financial Management

• Assist with budget preparation and management within the store.
• Allocate store funds and define financial objectives.
• Maintain financial and statistical records.
• Oversee all banking functions and ensure effective cash management.
• Optimise store profitability and control expenses within budget.

Stock and Inventory Management

• Manage all aspects of store inventory, including ordering, monitoring, and reporting.
• Conduct and oversee bi-annual stock takes.
• Control shrinkage and ensure correct stock levels.
• Investigate and resolve negative GP values and dormant stock issues.
• Ensure stock in storage locations balances with system records.
• Monitor goods in transit and out-of-stock levels daily.

Sales and Merchandising

• Ensure the store achieves sales targets across all departments.
• Coordinate and implement promotional activities.
• Monitor competitor activity and market trends.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement store layout to maximise sales and customer experience.

Customer Service

• Deliver above-expectation customer service at all times.
• Resolve customer queries and complaints efficiently.
• Ensure loyalty programmes and customer request systems are actioned.
• Drive new loyalty signups continuously.

Team Management

• Lead, train, mentor, and develop the store workforce.
• Manage performance reviews, personal development plans, and succession planning.
• Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).
• Manage and utilise workforce management systems effectively.
• Build and maintain strong employee relations.

General

• Ensure housekeeping, safety, and hygiene standards are maintained.
• Adhere to policies, SOPs, and company regulations.
• Ensure compliance with health and safety requirements.
• Uphold professional appearance and conduct at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.