Store Manager - Clicks Valley Centre

Clicks Group Limited; Randburg; On-site; ZAR 420,000 - 700,000; Full time

Job summary

Clicks Group Limited in Randburg, South Africa, seeks a Store Operations Manager to lead and direct the store operations team, ensuring sales, profitability and compliance targets are met while upholding brand standards.

You will drive in-store execution, manage staff and ensure a superior customer experience, building strong stakeholder relationships and fostering a high performing, compliant store environment.

Qualifications

• Experience in retail/FMCG store operations and cost control.
• Strong understanding of financial management and budgets.
• Knowledge of labour laws and IR practices.
• Proven ability to drive sales and store performance.

Responsibilities

• Drive and maximize store sales, track daily, weekly and monthly targets.
• Manage expenses, stock, shrinkage, housekeeping and admin.
• Execute in-store visuals and promotions to brand standards.
• Lead, develop and motivate employees with effective scheduling.
• Ensure time and attendance records are complete and submitted.
• Deliver excellent customer service and loyalty initiatives.
• Build relationships with centre managers, suppliers and DCs.
• Monitor customer trends and competitors to seize opportunities.
• Foster cohesion between store operations, pharmacy and clinic teams.

Skills

Managerial skills

Results driven

Planning & organising

Problem solving

Customer focus

Leading & supervising

Team leadership

Analysing

Ability to work under pressure

Education

Grade 12 (Maths 50% and English 50%)

Bachelors or Diploma in retail/finance management, pharmacy or related

Job description

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 2 years' experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)