Store Manager - Clicks Riverstone Mall

Clicks Group Limited; Emfuleni Local Municipality; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Store Manager to lead operations and drive sales in a dynamic retail environment. This role focuses on achieving financial goals, enhancing customer service, and fostering a high-performance culture among staff. The ideal candidate will have significant experience in retail management, a strong grasp of financial principles, and the ability to motivate and develop a diverse team. Join this forward-thinking company to make a meaningful impact in the health and beauty sector, where your leadership will contribute to creating a competitive advantage and ensuring customer satisfaction.

Qualifications

• 5+ years in store management within retail/FMCG environment.
• Extensive people management and financial management experience.

Responsibilities

• Achieve store financial goals by driving sales and monitoring targets.
• Recruit, develop, and motivate employees to meet business needs.
• Implement initiatives to enhance customer experience and loyalty.

Skills

Financial management principles

Retail/FMCG operations

Customer service excellence

Managerial skills

Problem-solving skills

Planning skills

Leadership skills

Ability to work under pressure

Education

Grade 12

Degree or Diploma in retail/finance management

Job description

Job Title: Store Manager

Objective:

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team to meet sales, profit, and compliance targets, thereby creating a competitive advantage for the brand.

Key Responsibilities:

1. Financial Performance: Achieve store financial goals by driving sales, monitoring daily targets, and implementing proactive measures.
2. Operational Management: Manage all store activities including expenses, stock control, shrinkage, housekeeping, and administration efficiently.
3. Visual Merchandising: Ensure in-store presentation and promotional standards are maintained, aligning with brand image.
4. Team Leadership: Recruit, develop, and motivate employees to build capacity and meet current and future business needs.
5. Staff Scheduling: Plan staff rosters in accordance with group policies and labor models to ensure appropriate staffing levels.
6. Administrative Duties: Complete weekly time and attendance records and employee documentation accurately and timely.
7. Customer Service: Implement initiatives to enhance customer experience, loyalty, and club card participation.
8. Stakeholder Relations: Maintain strong relationships with center managers, suppliers, and distribution centers to maximize opportunities.
9. Market Awareness: Monitor customer trends, demographics, and competitors to leverage market opportunities.
10. Team Integration: Foster cohesion between store, pharmacy, and clinic teams.
11. Business Culture: Promote a high-performance culture that values employee engagement, customer satisfaction, and shareholder value.
12. Company Values: Support the group's vision to be the customer's first choice in health and beauty retail.

Knowledge & Skills:

• Financial management principles
• Retail/FMCG operations, merchandising, and promotions
• Stock, risk, and compliance procedures
• Customer service excellence
• Labour legislation and IR practices
• Managerial, planning, problem-solving, and leadership skills
• Results-oriented and entrepreneurial thinking
• Ability to work under pressure and analyze situations

Experience:

• Minimum 5 years in store management within retail/FMCG environment with at least R50 million annual turnover
• Extensive people management experience
• Financial management experience (budgets, P&L, ratios)

Education:

• Essential: Grade 12 (Maths 50%, English 50%)
• Preferred: Degree or Diploma in retail/finance management, pharmacy, or related fields (for external applicants)