Store Manager - Clicks Eco Boulevard

Pivot Services; Centurion; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Clicks Group in Centurion seeks an experienced Store Operations Manager to lead the store team, drive sales, manage stock, and ensure compliance with brand standards.

You will oversee merchandising, schedule staff per labour policy, control expenses, and build strong relationships with centre managers, suppliers and HR to deliver exceptional customer service and operational excellence.

Formación

• Knowledge of financial management principles.
• Strong retail/FMCG background.
• Knowledge of labour legislation and IR practices.
• Competency-based interviewing skills.
• Computer literacy and financial acumen.

Responsabilidades

• Drive and maximize sales and monitor daily, weekly and monthly targets.
• Manage store operations, expenses, stock, shrinkage and admin.
• Lead in-store execution of merchandising and brand presentation.
• Schedule staff and ensure compliance with labour policies.
• Build relationships with stakeholders to achieve objectives.

Conocimientos

Financial management

People management

Planning and organising

Problem-solving

Customer orientation

Educación

Grade 12 (Maths 50%, English 50%)

Degree or Diploma (retail/finance management, pharmacy or related)

Descripción del empleo

calendar_month Date added 30 October 2026

Source and closing date checked Employer, application source and closing date checked before publication.

work Employment type Permanent

location_on Location Centurion

apartment Employer Clicks Group

event Closing date 5 November 2026

About the Role

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Key Responsibilities

• Job Objectives: - To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. - To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. - To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. - To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. - To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. - To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. - To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. - To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised. - To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. - To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. - To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Knowledge: - Sound understanding and application of financial management principles - Strong retail/FMCG background and understanding of merchandising and promotions principles - Knowledge of stock, cost, risk and compliance management procedures - Knowledge of Customer service excellence - Knowledge of labour legislation and IR practices - Knowledge of competency based interviewing Skills: - Sound managerial skills - Results and target driven - Planning and organising skills - Problem-solving skills - Strong customer orientation - Good communication skills - Computer literacy - Strong financial acumen Competencies: Essential: - Leading and Supervising - Planning and Organising - Delivering Results and Meeting Customer Expectations Desirable: - Entrepreneurial and Commercial Thinking - Deciding and Initiating Action - Working with people - Analysing - Coping with Pressures and Setbacks

Qualifications and Experience

• Experience: - Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million - Extensive people management experience of a large and diverse workforce - Financial management experience (budgets, profit and loss statements, financial ratios, etc.) Education: - Essential: Grade 12 (Maths 50% and English 50%) - Essential: B.
• Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)