Store Manager (Automotive)

Staff Solutions Recruitment; Richards Bay; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A Retail Operations Management Company in Richards Bay is looking for a qualified individual to oversee day-to-day store operations, enhance customer experiences, and lead the staff towards achieving business goals. The ideal candidate will have at least 5 years in retail and a solid background in management. This role demands strong leadership and financial awareness to maintain operational excellence.

Qualifications

• 5+ years of experience in a retail sales or marketing role.
• 3+ years in a supervisory or management position within a retail environment.

Responsibilities

• Oversee day-to-day operations of the store.
• Build and maintain strong relationships with customers.
• Supervise and support store staff.
• Monitor expenses and ensure budget alignment.
• Identify operational risks and ensure mitigation strategies.

Skills

Store operations management

Customer relationship management

Staff leadership

Financial management

Compliance and risk management

Education

Matric / Grade 12

Diploma in Business Administration, Marketing, Sales, or related field

Job description

Key Responsibilities

Store Operations Management

• Oversee day-to-day operations of the store to ensure efficiency, customer satisfaction, and achievement of sales targets.
• Develop and execute in-store strategies aligned with business goals.
• Maintain stock levels, approve inventory orders, and ensure merchandise availability.
• Implement effective pricing and promotional strategies based on customer behavior and market trends.
• Monitor and analyze operational and financial statements to inform decision-making.
• Uphold store cleanliness, safety, and security standards.
• Ensure legal compliance related to retail operations, health, and safety requirements.

Customer Relationship Management

• Build and maintain strong relationships with customers and key stakeholders.
• Address and resolve customer queries and complaints professionally and promptly.
• Promote high standards of service quality and enhance the overall customer experience.
• Represent the business at relevant stakeholder meetings or customer engagements.

Staff Leadership & Development

• Supervise and support store staff, ensuring clear roles and responsibilities.
• Conduct regular performance reviews, appraisals, and staff development planning.
• Collaborate with HR to identify training needs and create development programs.
• Address employee relations matters in a timely and fair manner.
• Motivate the team to drive performance, productivity, and accountability.

Financial & Cost Management

• Participate in the annual budget preparation process.
• Monitor expenses to ensure they are aligned with approved budgets.
• Identify and implement cost-saving opportunities without compromising service or quality.
• Maintain financial reporting standards and provide updates to senior management.

Compliance & Risk Management

• Operate within internal controls and policy frameworks to safeguard store operations.
• Identify operational risks and ensure appropriate mitigation strategies are in place.
• Maintain an up-to-date risk register and report areas of concern.
• Ensure compliance with all legal and regulatory standards, including occupational health and safety.
• Promote a culture of accountability, ethical conduct, and safety within the store.

Qualifications & Experience

Minimum Requirements :

• Matric / Grade 12
• Diploma in Business Administration, Marketing, Sales, or a related field

Experience :

• At least 5 years of experience in a retail sales or marketing role
• Minimum of 3 years in a supervisory or management position within a retail environment