Store Manager at PnP

Pick n Pay; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a passionate Clothing Store Manager to lead a dedicated team in Knysna. This role involves managing daily operations, ensuring customer satisfaction, and promoting sales to meet targets. Candidates should possess a strong background in retail management, excellent people skills, and a commitment to staff development. If you thrive in a dynamic environment and are eager to make a significant impact, this opportunity is perfect for you. Join a team that values dedication and customer-centric service, and take your career to the next level.

Qualifications

• 2 years' experience as an assistant manager in clothing or related retail.
• Willingness to work irregular hours, including evenings and weekends.

Responsibilities

• Manage customer service standards and ensure a customer-centric approach.
• Assist with recruitment, training, and performance management of staff.

Skills

Customer Service

People Management

Sales Promotion

Communication Skills

Attention to Detail

Education

Grade 12 (NQF Level 4) or equivalent

Tools

MS Outlook

MS Excel

MS Word

MS Teams

Zoom

Job description

Introduction

Pick n Pay is looking for talented people with exceptional skills who share our values and want to join a team of experienced professionals.

We have exciting opportunities for determined, focused, and dedicated individuals who wish to apply for the Clothing Store Manager position in Knysna.

Candidates need to demonstrate professional values and attitudes, and the ability to integrate acumen and technical competence with each area of the value creation process.

Duties & Responsibilities

Key Responsibilities

Customer Journey

• Customer-centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on products and services, ensuring VM standards are adhered to, and executing all plans and promotions

People Management: (Assist Store Manager with functions)

• Manage all people-related aspects for staff on an ongoing basis
• Deal with employee shortcomings as needed
• Assist with recruitment according to company policy and procedures
• Identify training and development initiatives for employees
• Assist with performance management, focusing on talent management and succession planning
• Lead and manage a team of employees
• Develop staff through identified training initiatives

Daily Operations/Stock Management/Risk Management

• Open and lock the store following security procedures
• Conduct start & end of day reporting and procedures
• Manage administration tasks such as staff scheduling, leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC, and head office instructions
• Ensure merchandise is offloaded, captured, packed, merchandised, and displayed per company policy
• Monitor merchandise quality and control soilage, taking appropriate action
• Control shrinkage
• Ensure adherence to OHS standards at all times

Sales/Promotions

• Promote sales to achieve budgets and monitor sales, turnover, and participation
• Conduct promotions
• Implement markdowns and RTCs

Desired Experience & Qualification

Minimum Requirements

• Grade 12 (NQF Level 4) or equivalent
• 2 years' experience as an assistant manager in clothing or related retail
• Computer literacy in MS Outlook, Excel, Word, MS Teams/Zoom
• Willingness to work irregular hours, including evenings and weekends, and after-hours stock takes
• Willingness to be moved between stores as needed
• Ability to undertake physical hands-on tasks
• Complete an assessment
• Must be based in Knysna

Competencies

• Passion for the product
• Good interpersonal and communication skills
• Conscientious, attentive to detail, accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm, and high energy level
• Assertiveness
• Customer-centric approach
• Ability to work under pressure
• Motivation, self-confidence, and initiative
• Team player who is results-driven