Store Manager and Assistant Store Manager

Our client, an upmarket, fast-paced growing Brand of clothing is looking for a Store Manager and Assistant Store Manager.

Our client is seeking a Store Manager and Assistant Store Manager for Mall of Africa.

POSITION INFO :

The ideal candidate must be Confident, Ambitious, Honest, Loyal, Conscientious, Determination, Humble, Kind, and Energetic .

The Store Manager and Assistant Manager will be responsible for leading a team of sales associates and ensuring the smooth and successful operation of the store. With a focus on delivering exceptional customer service, driving sales, and maintaining the brand image, the manager will play a crucial role in achieving business objectives and fostering a positive work environment.

Key Responsibilities :

• Lead, motivate, and coach a team of sales associates to achieve sales targets and deliver outstanding customer experiences.
• Set clear expectations and provide ongoing feedback and training to support team development and performance improvement.
• Foster a collaborative and supportive work environment where team members feel valued, empowered, and motivated to excel.
• Develop and implement strategies to drive sales growth and maximize revenue opportunities while maintaining profitability.
• Resolve escalated customer issues or complaints promptly and effectively, ensuring a positive resolution and preserving customer satisfaction and loyalty.
• Implement initiatives to enhance the overall customer experience.
• Oversee the visual presentation of the store, ensuring that merchandise displays are aesthetically pleasing, on-brand, and effectively showcase the products.
• Maintain compliance with company policies and procedures related to store operations, including opening and closing procedures, security protocols, and health and safety guidelines.
• Collaborate with senior management to develop and execute strategic plans and initiatives aligned with business objectives and market trends.

Qualifications :

• At least 2 years of Retail Store Management Experience.
• Grade 12
• Proven experience in retail management, preferably in a high-end or luxury fashion environment.
• Strong leadership skills with the ability to inspire and motivate a team towards achieving goals.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Analytical mindset with the ability to interpret sales data and make data-driven decisions.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.