Store Manager (45hr) - Totalsports - Cresta

TFG (The Foschini Group); Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A diversified retail company in Gauteng is seeking a store manager to drive turnover, manage stock losses, and lead a team. The ideal candidate has a Matric certificate and at least 3 years of retail experience, including 1 year in leadership. You will be responsible for executing merchandising strategies and ensuring customer satisfaction while fostering a positive team environment. This role offers growth opportunities in a dynamic team focused on performance and innovation.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses.
• People management including recruitment and staff development.
• Executing in-store merchandising strategies.
• Ensuring customer satisfaction.

Skills

Customer Service Delivery

Strategic Sales Planning

Negotiation & Selling

Leadership

Planning & Organizing

Education

Matric certificate

Job description

Job Description

Responsibilities:

1. Driving turnover to ensure the achievement of targets
2. Controlling expenses
3. Managing stock losses to ensure shrinkage is in line with the company standard
4. People management, including recruitment, staff development, employee relations, and performance management
5. Executing in-store merchandising strategy and standards
6. Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands

Qualifications & Experience

• A Matric certificate
• Minimum 3 years retail experience with at least 1 year in store leadership

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & Procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships
• Customer Focus - understands, anticipates, and meets customer needs and expectations
• Directs work - plans, organises, and directs activities to achieve desired outcomes
• Drives Engagement - inspires, motivates, and empowers individuals to excel
• Ensures Accountability - takes responsibility and ensures others are held accountable
• Optimizes Work Processes - assesses and improves efficiency, effectiveness, and quality
• Values Differences - respects and appreciates diverse perspectives

Preference will be given to candidates from designated groups as per the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 lifestyle and apparel brands that inspire our customers to live their best lives. We aim to create remarkable omnichannel experiences and are committed to growth and making a positive industry impact. Join us and be part of a purpose-led business that values its people.

About The Team

At Totalsports, we embody PERFORMANCE, AUTHENTICITY, MOTIVATION, INNOVATION, and REALNESS. We seek team players passionate about sports and fitness, who develop, inspire, motivate, and drive high performance. Join us in making sport and fitness accessible to everyone.